Sr. Solution Engineer II

Responsibilities

• Assist sales team in driving revenue by providing solution knowledge of product offerings and supporting and building sales.
• Translate customers’ business and clinical practice challenges into solutions and workflow recommendations within our product offering, articulating the value proposition that Next Gen brings to prospects.
• Provide input to business plans and support product demonstrations pre‑ and post‑sales, and contribute as a solution SME to the completion of RFP responses.
• Partner with sales to understand customers' and prospects’ organization workflow, goals, objectives, and challenges.
• Lead in‑depth discovery/insight sessions with customers and prospects related to the use of their current state solutions, including virtual engagement and on‑site shadowing of clinicals, financials, front and back‑office staff to provide clinical/financial solution strategy and optimization recommendations.
• Collaborate with sales in developing and executing strategic business plans to benefit existing customers and new prospects, uncovering and articulating Next Gen differentiators and value propositions by solution and specialty.
• Contribute to account executives’ development and client‑facing delivery of strategic account plans and timelines for existing customers, including multi‑year initiatives aligned to Next Gen solutions and service offerings.
• Conduct discovery and collaborate cross‑functionally with sales and services to create detailed internal and client‑facing scoping documents.
• Inform strategy, messaging, scope, end‑to‑end program plans, and demo focus/scripting with discovery and recommendations that address client/prospect goals, objectives, and challenges, helping create a compelling and differentiating value proposition.
• Complete knowledge transfers and certifications on the latest portfolio solutions, releases, and acquisitions.
• Provide feedback on strengths and gaps of core applications to market owners and the solutions feedback loop.
• Post‑sales: contribute discovery findings during a client’s transition from sales to the services team for implementation.
• May participate in executive‑level business review support in association with the sales team.
• Contribute to the completion of prospect RFPs related to functional solution and workflow questions.
• Serve as the team’s liaison with solution and services leadership for assigned markets/specialties, providing regular cadence of updates and facilitating associated knowledge‑transfer opportunities.
• Proactively share ambulatory market, vendor, and practice‑oriented discovery and observations with teammates, sales, competitive intelligence, and relevant departments.
• Identify and drive the development and operationalization of team tools and other client‑facing materials.
• Provide “team lead” staff and process oversight, and mentoring for assigned markets, specialties, programs, or strategic company/team initiatives.
• Lead collaboration and conduct required discovery, messaging, and content development for FHG‑Financial Value Assessment engagements.
• Actively contribute and deliver differentiating content (e.g. client/prospect, solution, workflow, service capabilities) for executive‑level sales presentations.
• Partner with outside organizations to resolve complex cross‑company challenges.
• Proactively participate in Deal Reviews, Blue Sheets, and other strategic planning forums.
• Represent Pre‑Sales at user groups, trade shows, and other professional organizations.

• Bachelor’s Degree.
• Master’s Degree.
• Or, any combination of education and experience that provides the required qualifications for the position.

• 6–8 years relevant experience.
• 6–8 years healthcare experience.
• 5 years Healthcare Information Technology (HIT) vendor experience.
• 5 years Next Gen Healthcare experience.
• Command of the Sales Process, with all declared markets & specialties.
• Strong command of the portfolio of solutions or comparable vendor, or former client.
• Working familiarity with non‑declared specialties.

• Executive‑Level presentation skills trained/certified.
• Next Gen Certified Professional (NCP).
• Certified Practice Management (PM)/Electronic…