Retention and sales call center agent

Job Role - Retention and sales call center agent

Location - onsite (Augusta,GA)

Shift Timing - Monday to Friday, between 8:00 AM to 8:00 PM EST

We at Coforge are urgently seeking a Retention Specialist for a long-term remote assignment.

We are looking for candidates with experience in retention, sales, and call center operations.

• Strong customer service, interpersonal, and verbal communication skills.
• Demonstrated sales aptitude with a customer-centric and solutions-based approach.
• Strong analytical thinking and problem-solving ability.
• Basic math skills and solid data entry accuracy.
• Ability to multitask in a fast-paced, performance-driven environment.
• Ability to build rapport quickly, identify customer needs, and confidently recommend appropriate solutions.
• Comfortable working toward retention, service, and sales-related performance goals.
• Ability to work a flexible schedule between the hours of 8:00 AM and 8:00 PM EST.
• Moderate-to-high competence in hardware/software troubleshooting.

Preferred Qualifications

• 2+ years of call center or high-volume customer service experience.
• Previous retention, save desk, subscription, or service-based customer support experience.
• Prior sales experience (inside sales, upselling, cross-selling, consultative sales, or revenue-generating customer support) strongly preferred.
• Proven ability to influence customer decisions and promote value-based solutions.