Field Service Development Representative Job Augusta area,Georgia USA,Sales

Job Description

Job Description

Position Summary

The Field Service Development Representative is responsible for generating service revenue opportunities through outbound prospecting, customer engagement, appointment setting, service marketing campaigns, and quote initiation.

This role connects customers, Field Service Technicians, CSR Management, and Accounting to ensure service needs are identified, documented, quoted, and processed efficiently.

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Core Responsibilities

Customer Development
Outbound calls and emails to identify service opportunities
Re-engage inactive customers
Promote service agreements and maintenance programs
Build long-term customer relationships

Marketing & Mailing Campaigns

Execute postcard mailings, promotional campaigns, and service reminders
Track responses and convert into appointments
Maintain targeted customer lists

Appointment Setting

Schedule service appointments
Qualify customer needs
Gather service and equipment details

Quote Initiation & Coordination

Initiate quotes using preset pricing structure
Coordinate with Field Service Technicians for scope validation
Update quote details based on technician input
Route to CSR Manager Accounting for processing
Follow up on approvals and outcomes

CRM & Pipeline Management

Maintain 100% CRM accuracy
Track all leads, appointments, quotes, and follow-ups
Ensure no opportunity is left without a next step

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Performance Expectations (KPIs)

50–70 calls daily
30–60 emails daily
30–50 follow-ups daily
3–5 appointments daily/weekly target
3–5 quote initiations weekly
Weekly mailing campaign execution
100% CRM compliance

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Pay Range

Base Salary: $40,000 – $72,000
OTE (with bonus/commission): $50,000 – $100,000+

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Bonus Structure

$10 per completed appointment
$25 per appointment that converts to quote
$15 per approved quote initiated
1–3% commission on service revenue generated
$200–$500 monthly campaign performance bonus