Equipment Service Technician - Tampa, FL

Job Overview

This position is responsible for providing repair service of equipment in the practitioner’s office under the direction of a Lead Technician or Project Coordinator. Work closely with experienced technicians and supervisor to develop and improve customer service skills, use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

• Provides repair services to customers in a courteous and professional manner. May also provide basic installation services to customers on an as needed basis.
• Provides and maintains the necessary tools of the trade and has them readily available to perform installation and repair services.
• Complete all on‑site installation, repair maintenance and test tasks under supervision of a Lead Technician or Project Coordinator. Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.
• Comprehend customer requirements and make appropriate recommendations to optimize the customer experience.
• Maintains and manages proper levels of inventory in van.
• Produces timely and detailed service reports.
• Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.
• Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed.
• Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments. Completes all work orders in a timely manner.
• Review work order with customer or a responsible staff member prior to departure, including time in office, work performed, parts replaced, and parts to be ordered. Close all work orders daily and submit for billing.
• Submit all job‑related paperwork within required time frames (e.g., FDA forms, expense reports, etc.).
• Comply with all terms of the Fleet Management Policy including maintenance and accident management policies.
• Participate in special projects and perform other duties as required.

Typically, 2 or more years of field service experience with demonstrated proficiency, basic mechanical background and customer service background.

Typically high school education, vocational training and/or on‑the‑job training. Associate degree or technical school certification is preferred.

• Basic troubleshooting skills
• Independent self‑starter
• Basic computer skills
• Interpersonal/communication skills
• Professionalism
• Accuracy and detail orientation

Working knowledge of hydraulics, mechanical and electrical systems.

The Equipment Service Technician (EST) position requires the delivery, installation and repair of equipment for Henry Schein customers. Technicians will be expected to maneuver large equipment as needed. The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.