Field Service Technician II

Nordson Packaging is committed to creating a diverse and inclusive workplace.

Field Service Technician (FST) responsible for on‑site technical support including troubleshooting, repairs, warranty work, preventative maintenance and installation for Nordson’s Packaging Hot Melt Adhesive Dispensing Equipment product line.

• Travel daily to customer sites to perform troubleshooting, hands‑on repairs, warranty repairs, preventative maintenance, and installation of new equipment.
• Provide remote technical support to assigned top customers.
• Provide start‑up support for end‑users who receive a new machine from an OEM with a Nordson Packaging system.
• Complete Corrective Action Reports for all warranty issues.
• Conduct formal and informal training classes.
• Complete accurate service reports/service tickets after customer visits in a timely manner.
• Audit, document and update customer installed base line survey information for our database.
• Report any customer complaints about equipment performance to assigned Field Service Supervisor.
• Participate in joint visits with the sales team, Field Service Supervisor and other internal team members to assist with sales opportunities or voice‑of‑customer information gathering.
• Upsell customers on aftermarket parts or services (True Blue PM Program).
• Participate in ongoing training of our products.

College degree in a Technical Program preferred.

• Strong mechanical and electrical knowledge/understanding.
• Strong knowledge of pneumatic and hydraulic systems/components.
• Ability to read and understand manuals, parts lists, component drawings, dimensional drawings, hydraulic and pneumatic schematics, electrical schematics, and wiring diagrams.
• Familiarity with using common tools and equipment (e.g., multi‑meter).
• Comfortable working with hi‑temp, hi‑pressure, and hi‑voltage equipment (240
  
  VAC–480
  
  VAC).
• Comfortable working onsite alone with tools to assist customers.
• Comfortable upselling customers on new products and technologies.
• Effective clear concise oral and written communication skills.
• Home office space.
• Excellent computer knowledge: MS Office, Outlook, MS Teams, Concur, SAP, SAP C4C.

Working conditions will vary based on location and nature of the customer. Typical to light and heavy industrial settings, including moderate to high noise levels and temperature extremes. The FST will be required to stand, walk, climb steps, cross roller conveyors, reach with hands and arms, wear personal protective apparel and carry required tools. Must be able to lift and move up to 50 pounds.

Vision abilities include close vision, ability to adjust focus and depth perception.

Estimated 75% with 5‑10+ overnight stays per month.