Cable Service Technician

SUMMARY

Technicians install and service telephone, security, video, and internet systems, troubleshoot issues, and educate customers.

In-person only. Applicants must live within daily commuting distance. No relocation assistance.

• Complete all installations according to company and industry standards.
• Accurately complete daily reports and paperwork.
• Acquire and return equipment as directed.
• Maintain tools and vehicles; report any maintenance issues.
• Communicate with Dispatch on arrivals, departures, and any delays.
• Maintain a clean and organized work vehicle and immediately report maintenance issues to the Fleet Manager if operating a company vehicle.
• Travel locally 100% of the time; travel may be required for other markets.
• Complete technical development training and certification; successful completion is mandatory to remain an active employee.
• Follow all company and OSHA safety rules.
• Perform other duties as assigned.

• Technical proficiency in cable systems, installation techniques, troubleshooting methods, and maintenance procedures.
• Problem‑solving and analytical skills to identify and resolve technical issues efficiently.
• Excellent customer focus, ensuring satisfaction and addressing customer needs.
• Clear verbal and written communication with customers, team members, and supervisors.
• Attention to detail and precision in installations, testing, and record maintenance.
• Adaptability to work in various environments and handle changing priorities.
• Safety consciousness and commitment to following safety protocols.
• Teamwork and collaboration with colleagues.
• Continuous learning and staying updated on industry advancements.
• Fluency in English (speaking and understanding). Basic math, computer, and troubleshooting skills.
• Time‑management and effective independent work.

• High School diploma or GED preferred.
• Minimum age 21 years.
• Valid driver’s license and at least 3 years of driving history.
• Acceptable Motor Vehicle Record with no major violations.
• Pass a comprehensive criminal background check; felony convictions result in disqualification.
• Misdemeanors involving theft, assault, battery, or drug distribution within the past 7 years result in disqualification.

Paid hourly with potential production bonuses based on work completed, experience, certifications, quality of work, punctuality, professionalism, and adherence to company standards.

Benefits include health, dental, vision, long‑term and short‑term disability policies, life insurance (company‑paid and optional voluntary), Aflac plans, and a 401(k) with a company match.

• Lift up to 100 lbs.; climb ladders up to 28 ft. and perform work at heights.
• Use hand tools; frequent stooping, bending, and twisting required.
• Work indoors, outdoors, in confined spaces, and in varied weather.
• Drive during all weather conditions, daytime and nighttime.
• Madison Telecommunications is a drug‑free workplace; pre‑employment, post‑accident, and random drug screenings are mandatory.

Madison Telecommunications is an equal opportunity employer. We encourage applicants without prior landlord or vehicle permitting failures to apply.