Field Service Technician

WOW is Hiring a Field Service Technician!

As a Field Service Technician , you'll play a critical role in connecting our customers to the services they rely on every day, from high-speed internet and video services to phone connectivity. You'll work independently, develop valuable technical skills, and build a rewarding career with a company recognized as one of the nation's Best Places to Work.

Why You'll Love Working at WOW!

Competitive Pay & Incentives $18.00-$24.00 per hour (based on experience)
Quarterly bonus opportunities

Nationally recognized certifications that can increase your earning potential

Everything You Need to Succeed Company vehicle

Gas card Tools and equipment provided

Professional uniforms and PPEOutstanding Benefits Medical, dental, and vision insurance
401(k) with company match

Paid time off and paid holidays

Flex Pay Tuition  reimbursement

Significant employee discounts on WOW! broadband services (where available)
What You'll DoAs a Field Service Technician, you'll install, troubleshoot, repair, and maintain WOW! services while delivering an exceptional customer experience.

Daily

Responsibilities Include:

Installing, upgrading, reconnecting, disconnecting, and modifying internet, video, and phone services

Installing and relocating outlets, converters, modems, and customer equipment

Running interior and exterior wiring

Diagnosing signal, picture quality, and connectivity issues

Troubleshooting from the customer device all the way to the network tap Repairing and replacing network components and coaxial cable

Performing speed tests, ping tests, trace routes, and network diagnostics

Training customers on the proper use of equipment and services

Ensuring compliance with FCC, NESC, OSHA, and WOW! standards

Maintaining company vehicles, tools, and equipment

Completing work orders and documentation accurately

Delivering outstanding customer service at every interaction

What You'll Need High school diploma or equivalent

Valid driver's license with a good driving record

Ability to work independently and manage time effectively

Strong troubleshooting and problem-solving skills

Ability to explain technical information to non-technical customers

Ability to operate handheld technology and field service applications

Ability to read maps and navigate service areas

Flexibility to work evenings, weekends, and on-call shifts as needed

Technical Skills Experience using testing equipment such as:

Signal Level Meters (SLM)
Volt-OHM Meters Ability to maintain accurate records, work orders, and service documentation

Physical Requirements This position is active, hands-on, and performed in a variety of indoor and outdoor environments.

Candidates must be able to:

Work outdoors in all weather conditions

Lift and carry up to 90 pounds

Carry and safely operate extension ladders (up to approximately 28 feet and 75 pounds)
Work at heights, including rooftops and utility poles

Work in confined spaces such as attics and crawl spaces

Bend, kneel, crouch, crawl, climb, reach, push, pull, and grasp regularly

Distinguish between wire colors and sizes

Safely operate company vehicles and work near electrical equipment and power lines

Ready to Build Your Career with WOW?

If you're looking for a rewarding career where every day is different, your work makes an impact, and your growth is supported, we'd love to hear from you.

Apply today and start connecting communities with WOW!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
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