CARE Case Manager

CARE Case Manager

Job : 299448,
Location: Summerville Campus,
Full/Part Time: Full Time,
Regular/Temporary: Regular

The CARE Case Manager for Off-Campus Housing is a collaborative member of the Office of the Dean of Students, responsible for providing direct service, advocacy, and coordination of services for students planning to live off-campus.

• Provides advocacy and support for students who wish to live off campus by offering resources and information valuable to students and their families.
• Understand and articulate to leadership what properties are most suitable for students.
• Develop relationships with property managers in the area.
• Work to develop and maintain an off‑campus housing website, either developed at AU or outsourced to a vendor.
• Collaborate with Admissions, Graduate Admissions, and Parent and Family Association regarding information to be sent to admitted students and their families.
• Host a housing fair at least annually to include many of the properties that are interesting to students.
• Develop resources and information specifically directed at commuter students that would promote their success.
• Lead call campaigns for students as deemed necessary and appropriate.
• Work with UPD to ensure locations of properties are in safe locations.

• Work directly with students to identify and respond to concerns by presenting options to students, making appropriate referrals, and connecting students with the appropriate university department(s).
• Help students navigate institutional policies and processes, and discuss options based on each individual case.
• Empower students to take full advantage of the many university resources available to them.
• Encourage students in becoming self‑actualized members of the community and promote a growth mindset.
• Assists students referred to the CARE Team for follow‑up and provides information back to the CARE Team; may attend CARE meetings as necessary.
• Update CARE database to make notes and manage student caseload.

• Provide operational oversight of pantry services, including stocking, volunteer coordination, reporting, and maintaining compliance with organizational procedures.

• Other duties as assigned.

• Bachelor's degree from an accredited college or university in a related field and one year of experience in a related field.

• Master's degree from an accredited college or university in counseling, social work, higher education, health promotion, or a related field.
• Experience in counseling, social work, health promotion, relationship management, or a related field.

• Proficient in Microsoft Office and other computer software/databases.
• Professional will need counseling, coaching, or social work experience.

• Excellent interpersonal, verbal, and written communication skills.
• Ability to build relationships with both campus and non‑campus partners, gain rapport quickly with students in crisis, and work closely with students to provide support.
• Detail‑oriented with the ability to multitask and prioritize.

• Ability to maintain confidentiality.
• Ability to organize and synthesize complex information.
• Ability to work at multiple campus locations.

• Shift: Days/M‑F.
• Pay Band: B7.
• Salary: $20.29/hour (commensurate with qualifications within the established range).
• Recruitment Period:
  Until Filled.
• Benefits include health, dental, and life insurance;
  Teachers Retirement System (or Optional Retirement Plan); earned vacation time; sick leave; 13 paid holidays; and tuition assistance for employees with more than 6 months of service.

• All selected candidates are required to successfully pass a background check review prior to starting with Augusta University.
• Candidates may need a credit check for positions of trust or approved departmental purchase card usage.
• Motor vehicle reports are required for positions that require driving an Augusta University vehicle.
• Faculty hires must provide proof of completed academic degrees and relevant coursework; foreign‑institution candidates must submit an educational/credential evaluation.
• All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during and beyond employment.

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.