Load Planner - Extended Coverage

Load Planner - Extended Coverage Days
TUNNEL HILL USX TERMINAL
Tuesday, Wednesday 0700 - 1700 and Saturday, Sunday 0600 - 1800
Position open to remote:
No
Grade: HR11
Compensation Range: $22.73-$28.42

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Basic/Supplemental Life
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

To assign freight loads to OTR drivers after hours in a manner that optimizes U.S. Xpress profitability and minimizes empty miles while servicing customer requirements for delivery and pick up times and meeting the needs of drivers.

• Monitor AS400 and XPM systems during nights and weekends for new loads, changes to existing loads, and service exceptions.
• Match loads with available drivers during off-hours, considering time sensitivity, customer priority, and driver proximity to pick up.
• Reassign, unassign, or locate equipment after hours to prevent or minimize service failure impact.
• Coordinate with fleet management to resolve urgent driver or equipment issues occurring outside of business hours.
• Prioritize time‑critical or high‑value freight movements and elevate potential service failures to management as required.
• Communicate significant service deviations or incidents to Customer Service or Planning Manager to ensure awareness and continuity.
• Provide timely responses to after‑hours inquiries regarding load status, trailer availability, and operational disruptions.
• Assist in locating missing trailers or repositioning equipment during off hours using AS400 system and available resources.
• Execute shift plans provided by management and make decisions consistent with established SOP’s during unsupervised hours.
• Monitor trailer pool requirements and report any imbalances or urgent needs identified during nights and weekends.
• Document all major actions, escalations, and issues handled during coverage periods to ensure complete handoff to the daytime team.
• Maintain concise and accurate communication with all stakeholders reached after hours, ensuring clear documentation in email per SOP.
• Collaborate with internal extended coverage teams when necessary to maintain operational consistency during extended coverage periods.
• Escalate recurring or unresolved off‑hours problems to management to support process improvement efforts.
• Collaborate in‑person with all levels of the organization to harness collective intelligence of the workforce.
• Attend all in‑person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
• Regularly engage remotely and in‑person with customers and potential customers to establish rapport, open communication, and expectations.

High school diploma or GED equivalent required

• 1+ year of experience in Operations including Customer Service, Fleet Management, or Load Planning required
• AS-400, XPM, and Microsoft Outlook experience required
• Transportation, Logistics, and/or Tech industry experience a plus

• Knowledge of DOT hours of service and how they apply to a driver
• Ability to be a self‑starter
• Ability to work in stressful situations
• Work in a deadline driven environment preferred
• Adept at assessing organizational dynamics and managing change
• Works quickly and efficiently. Able to test solutions, learn, and iterate quickly
• Proactive and pragmatic problem solver
• Communicates effectively across multiple mediums

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This job operates in a normal professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, and filing cabinets.

While performing the duties of this job, the employee must have the ability to communicate or exchange information. The employee is required to have close visual acuity to perform an activity such as viewing a computer,…