Insurance Agency Sales & Service Assistant

Job Description

Join the Katie Smith Agency in Augusta, KS!

We're looking for someone who brings great energy into every room, loves connecting with people, and enjoys staying organized while making a difference in customers' lives.

If you're positive, outgoing, quick to learn, and thrive in a fast-paced environment, we'd love to meet you! Whether you're looking for a part-time opportunity or a full-time career, we'll provide the training, support, and insurance licensing you need to succeed.

This isn't just an office job—it's an opportunity to build relationships, grow professionally, and become an essential part of a fun, supportive agency team.

• Mon-Fri Schedule
• Career Growth Opportunities
• Hands on Training
• Paid Time Off (PTO)

What You'll Do (Day-to-Day Responsibilities)

• Welcome new clients and guide them through the onboarding process.
• Assist with insurance quotes and help identify coverage solutions.
• Follow up with prospective clients and schedule appointments.
• Support our sales team by preparing policies and gathering needed information.
• Build lasting relationships with existing clients through excellent customer service.
• Answer phones, respond to emails and texts, and provide timely assistance.
• Process policy changes, payments, renewals, and other service requests.
• Help resolve client questions with professionalism and care.
• Keep client information organized and up to date.
• Learn our products and systems while continually developing your insurance knowledge.
• Celebrate team wins and help create a positive, welcoming office culture.

We're more interested in attitude than experience! The ideal candidate is:

• Naturally positive, friendly, and enthusiastic.
• Confident communicating with people in person, over the phone, and through email/text.
• Organized and able to juggle multiple priorities.
• Self-motivated with a strong work ethic.
• Coachable and excited to learn new skills.
• Comfortable using computers and learning new technology.
• Detail-oriented while still seeing the big picture.
• A team player who enjoys helping others succeed.
• Professional, dependable, and reliable.
• Sales-minded with a genuine desire to help people protect what matters most.

Why You'll Love Working Here

• Paid insurance licensing and training.
• Career growth opportunities.
• Supportive, collaborative team environment.
• Fun, upbeat office culture.
• Opportunity to earn bonuses based on performance.
• Make a real impact by helping families and businesses protect what's most important.
• Every day is different—you'll never be bored!

If you're someone who lights up a room, loves helping people, enjoys learning, and wants a career where your personality can shine, we'd love to hear from you!

• High school diploma or equivalent.
• Ability to obtain and maintain a Property & Casualty Insurance License (we'll help you get licensed!).
• Ability to pass any required background checks.
• Reliable transportation and consistent attendance.
• Ability to work independently and as part of a team.
• Part-time and full-time applicants are welcome.
• You MUST complete the Personality Assessment to be considered for this position.
• A Property & Casualty License must be obtained within 30 days of job offer.
• Job post will close & applicants will be contacted for their first phone interview starting the week of July 20th!!!
• If you would like to send in an introduction about yourself, ask any questions, or simply make an impression, please email our Recruiting Manager:
• Riverlyn Nelson
• Email: riverly