Behavioral Health Licensing Admin Specialist

Office Associate II – Behavioral Health Program

Department of Health and Human Services (DHHS)

Location:

Augusta

Opening Date:
January 8, 2026

Closing Date:
January 22, 2026

Salary: $17.73 - $25.53 per hour* (inclusive of a 2.50% recruitment and retention stipend)

* This inclusive stipend is part of the hourly compensation.

You will provide administrative support to the Behavioral Health Program of the Division of Licensing and Certification. Your duties include:

• processing license applications, maintaining records and documentation, and updating the federally mandated database;
• responding to inquiries from providers and supporting division staff for all licensing surveys and complaint investigations;
• collaborating with the Office Associate II Supervisor to cover licensing and certification activities during staff leave;
• assisting Behavioral Health providers with licensing application questions and processes;
• prioritizing tasks and completing work accurately and on time;
• preparing routine correspondence, forms, notices, and letters related to licensing activities;
• maintaining confidentiality and handling sensitive information;
• assisting with other administrative duties (mail processing and distribution, copying, scanning, gathering data for licensing reports).

• Serve as the primary administrative support for surveyors, supervisors, and the program manager associated with the Behavioral Health Program;
• Complete data entry and data management involving multiple databases;
• Review applications for accuracy and follow up with providers when appropriate;
• Assist providers with questions related to the licensing application and processes;
• Prioritize tasks and complete work accurately and on time;
• Prepare routine correspondence, forms, notices, and letters related to licensing activities;
• Ensure licensing documents are accurate and up to date;
• Maintain confidentiality and handle sensitive information;
• Collaborate with the Office Associate II Supervisor to ensure licensing and certification activities are covered during staff leave;
• Assist with other administrative duties as requested.

Training, education, or experience in office and administrative support work that demonstrates: (1) competency in applying solid knowledge of modern office practices to perform complex, varied office support tasks, and (2) the ability to use independent decision‑making on appropriate processes, information, and actions in accordance with standard procedures. All positions in this classification assume the qualifications of:
Office Assistant I, Office Assistant II, and Office Associate I.

• Experience working in a regulatory, licensing, or government office environment;
• Strong organizational skills, attention to detail, and accuracy;
• Effective written and verbal communication skills;
• Ability to work effectively within a team and contribute to a respectful and productive workplace;
• Quick adjustment to new processes and program changes;
• Professional, courteous customer service to licensees and the public;
• Ability to consistently follow detailed instructions, policies, and procedures;
• Ability to manage workload and complete tasks with minimal supervision;
• Proficiency with Microsoft Word, Outlook, and Excel.

• Work‑Life Fit – 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually (vacation leave accrual increases with years of service, and overtime‑exempt employees receive personal leave).
• Health Insurance Coverage – The State of Maine pays 85–100% of employee‑only premiums (annual value $12,845.82–$15,112.76); use the provided chart to determine premium costs.
• Health Insurance Premium Credit – Participation decreases employee‑only premiums by 5% (see Office of Employee Health and Wellness for details).
• Dental Insurance – 100% of employee‑only dental premiums (annual value $395.72).
• Retirement Plan – State contributes the equivalent of 14.11% of the employee's pay toward Maine Public Employees Retirement System (Maine
  
  PERS).
• Parental Leave – Six weeks of fully paid parental leave (additional unpaid leave may be available under FMLA).

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment for applicants of all backgrounds including diverse race, color, sex, sexual orientation, gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status, or genetics.

Reasonable accommodations are provided to qualified individuals with disabilities upon request.