Customer Representative Associate II - MV​/Bureau of Motor Vehicles​/Anticipated

Position Details

Department:
Secretary of State / Bureau of Motor Vehicle

• Title:
  
  Customer Representative Associate II – MV
• Location:
  
  Augusta, ME
• Schedule:
  
  Monday – Friday
• Grade: 14
• Salary: $17.80 – $25.62 per hour
• Closing Date:
  June 8, 2026

Customer Representative Associate II – MV provides office and administrative support work to the Title Production Unit within the Bureau of Motor Vehicles. This customer‑service position offers a range of title services to customers primarily by telephone, e‑mail, and in‑person. Responsibilities include initiating uncollected title fee requests, reviewing and verifying documents when opening mail, updating title records, and producing letters. The position requires knowledge of Title
29‑A laws and related policies, usage of independent judgement, and the ability to handle exceptions to established work assignments. The role supports any other duties assigned by the unit supervisor.

• Respond to written, telephone, and in‑person customer inquiries from constituents, lien holders, and dealers.
• Open, sort, and distribute mail.
• Collect and reconcile revenue.
• Verify and update computer records.
• Organize, review, and maintain computer and manual files.
• Operate office equipment (printers, photocopier, fax, validator, and phones).

• Provide courteous, accurate, and efficient service in a fast‑paced setting with a diverse public.
• Handle a high volume of customer interactions per day while maintaining composure and professionalism.
• Work effectively within a team, supporting shared goals and contributing to a respectful, productive workplace.
• Adjust quickly to new procedures, policies, and technologies as agency needs evolve.
• Demonstrate accuracy and thoroughness in completing tasks and managing responsibilities.
• Communicate clearly, both verbally and in writing, explaining complex rules and processes in an accessible manner.
• Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.
• Represent the Department with respect, integrity, and accountability.

Training, education, or experience in office and administrative support work that demonstrates competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component; and the ability to use independent decision‑making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.

Applicants must be authorized to work in the United States. This position is not eligible for visa sponsorship or STEMOPT extensions. Successful candidates must pass a National Criminal Background check, which may include fingerprinting.

• Work‑Life Fit: 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually (vacation accrual increases with years of service). Overtime‑exempt employees receive personal leave.
• Health Insurance Coverage:
  The State of Maine pays 85‑95% of employee‑only premiums ($11,196.96 – $12,514.32 annual value).
• Dental Insurance: 100% of employee‑only dental premiums ($387.62 annual value).
• Retirement Plan:
  State contributes the equivalent of 14.11% of employee's pay towards the Maine Public Employees Retirement System (Maine
  
  PERS).

We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all backgrounds.