Office Specialist I​/Bureau of Motor Vehicles

This Office Specialist I position serves as a key member of the Exams Unit, providing advanced administrative and operational support for examination scheduling, application processing, and customer service functions. The incumbent is responsible for coordinating examinations and examiners, maintaining accurate records, and ensuring examination activities are conducted in accordance with established policies, procedures, and timelines. Working with a high degree of independence, the position exercises judgment and discretion in evaluating applications, resolving scheduling conflicts, and determining appropriate actions based on established guidelines.

The incumbent reviews and processes information from federal and nationwide verification systems, including the Systematic Alien Verification for Entitlements (SAVE) Program, United States Passport Verification System, Transportation Security Administration (TSA), Report Out-of-State Test Results, and the American Association of Motor Vehicle Administrators (AAMVA), to support eligibility and examination determinations. This role requires proficiency in modern office technology, strong organizational and communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Success in this position depends on attention to detail, sound decision-making, and a thorough understanding of examination processes, administrative procedures, and customer service principles.

• Comply with the requirements of State and Federal policies, including those concerning human resource components of security protocols of agency information security and confidentiality for state purposes.
• Review and maintain applications, associated fees, schedules, cancellations, and reschedules for written and road exams for commercial driver's license (which includes CDL License), non-commercial and motorcycle driver licenses, and process all fees associated with those transactions.
• Review applications along with supporting identification documents such as original birth certificates, social security cards and foreign documents to determine legal presence.
• Code, compute, verify, post, reconcile, and/or update standard documents and financial transactions using Point of Sale system and validation device and reconcile any differences.
• Interpret and explain Motor Vehicle laws, rules and regulations, and bureau policies and procedures in order to present routine factual information to members of the public and other officials.
• Organize, record and maintain computerized and manual files by sorting and preparing documents and forms for document management.
• Review, code, and prepare documents/forms; sort documents/forms according to the job requirements.
• Coordinate with BMV Branch employees and the Driver/Rider Education unit to process permits for new drivers.
• Coordinate with the Chief Driver License Examiner and other Examiner Supervisors to create and adjust scheduling for exams and examiners.
• Review and resolve issues identified through batch, automated, inter‑agency processing.
• Answer phone calls from the public including a main line and branch line providing support to 13 branch offices and support field driver license examiners.

• Knowledge of applicable state and federal laws, regulations, policies, and procedures related to motor vehicle operations, compliance, eligibility determinations, and administrative processes.
• Knowledge of verification, audit, and research techniques used to evaluate applications and support documentation.
• Ability to coordinate and schedule written and road test examinations, examiners, and resources across multiple locations.
• Ability to review, verify, code, reconcile, and maintain accurate records and documentation.
• Ability to monitor workflows, track outstanding items, and ensure timely follow‑up and resolution.
• Ability to analyze information from multiple sources and make accurate determinations in accordance with established guidelines.
• Ability to review reports and system-generated data for accuracy, completeness, and compliance.
• Ability to perform mathematical calculations and maintain accurate records.
• Ability…