Registration Processing Associate​/Bureau of Motor Vehicles

Department:
Secretary of State / Bureau of Motor Vehicles

Division:
Registrations

Location:

Augusta

Schedule:

Monday - Friday, 8:00 am to 5:00 pm

Grade: 14

Salary: $17.80 - $25.62

Closing Date:
July 1, 2026

The Registration Processing Associate at the Bureau of Motor Vehicles (BMV) is part of a twelve-member team responsible for assisting customers and branch offices with registration-related questions and inquiries. This position provides administrative and office support to the Registration Section and delivers customer service through telephone, email, and in‑person interactions.

• Process compliance; review and verify registration documents; collect, validate, and reconcile revenue; enter and maintain accurate registration records.
• Generate reports and correspondence.
• Certify records for law enforcement purposes.
• Handle large volume of calls and paperwork; manage multiple priority tasks.

• Receive and review mail and email from customers to respond to inquiries and process required paperwork.
• Review and process applications and compliance documents while managing related inbox requests through Outlook.
• Respond to written, telephone, and in‑person customer inquiries, and collect, validate, and reconcile revenue.
• Verify, enter, and update computer records while identifying and resolving data issues and addressing quality control concerns.
• Assist with calls for the Registration Department, including reviewing and verifying registration documents, creating reports and correspondence, and certifying agency records.
• Maintain a positive attitude when handling discrepancies, demonstrating patience and adaptability with new processes, standards, and changing priorities.

We are looking for individuals who demonstrate Customer Service Excellence, High Volume Readiness, Team Collaboration, Adaptability, Attention to Detail, Clear Communication, Problem‑Solving, and Professionalism.

Key Competencies We Value:
Emotional Intelligence, Conflict Resolution, Time Management, Commitment to Excellence, Continuous Improvement.

• Ability to use independent judgment and decision‑making.
• Ability to verify, code, compute, and/or reconcile data on standard documents.
• Ability to recognize work quality issues.
• Ability to make intermediate mathematical calculations.
• Ability to prepare standard reports and letters.
• Ability to communicate effectively both orally and in writing.
• Ability to complete detailed and accurate work assignments.
• Ability to manage time and prioritize.
• Ability to give customer service over the phone using proper phone etiquette.
• Knowledge of Maine Motor Vehicle Statute Title 29‑A.
• Knowledge of Rule Chapters for the Department of the Secretary of State.
• Knowledge of query and research techniques.
• Knowledge of Bureau of Motor Vehicle computer systems, including online programs.
• Knowledge of Microsoft Office Word, Excel, Access, Outlook, PowerPoint, Internet.

Training, education, or experience in office and administrative support work that demonstrates (1) competency in quality customer service to assist the public with applications, fees, examinations, or social services that have an eligibility or compliance component, and (2) ability to use independent decision‑making on appropriate processes.

All positions assume the qualifications of:
Customer Representative Assistant I, Customer Representative Assistant II, and Customer Representative Associate I.

Applicants must be authorized to work in the United States. This position is not eligible for visa sponsorship or STEM OPT extensions. Successful candidates will be required to complete an I‑9 form upon hire and pass a National Criminal Background check, which may include fingerprinting.

We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all backgrounds.