Unclaimed Property Associate - Office Associate II - Augusta

Unclaimed Property Associate – Office Associate II

Grade: 13 | Job Class Code: 6542 | Salary: $17.69 – $25.47 per hour (includes 2.25% recruitment and retention stipend) |

Location:

Augusta, Maine | Telework:
None

• Decide at least 30 unclaimed property claims daily when backlog exists.
• Answer phone calls from claimants, provide assistance and respond to inquiries per established procedures.
• Manage document scanning and maintain high quality standards.
• Retrieve, sort, open, and process unclaimed property mail.
• Perform routine and occasional secretarial duties including scheduling appointments and arranging travel/lodging.
• Coordinate and present workshops, trainings, and orientation sessions.
• Write regular and periodic reports.
• Administer and score applicable examinations in accordance with set procedures.
• Track and monitor contracts and licenses.
• Collect, count, reconcile, and deposit fees per established procedures.
• Reconcile funds and perform related calculations for reports.
• Receive and greet visitors, assess customer needs, and advise on technical matters.
• Apply to routine individual cases an explanation and interpretation of applicable rules, regulations, policies, procedures, codes, and documentation requirements.
• Develop standard work procedures and, if applicable, provide leadership for a work team.

• Training, education, or experience in office and administrative support work demonstrating competency in modern office practices and independent decision‑making.
• Knowledge of principles, practices, and equipment used in graphics, illustration, and publication work; ability to create and use varied correspondence formats and standard business correspondence.
• Knowledge of internet information distribution and ability to make standard changes to web page content.
• Ability to prepare standard reports, develop and use computerized formats and/or graphics, and perform basic secretarial duties.
• Ability to administer, score, and correct standard examinations.
• Ability to collect, count, reconcile, and deposit fees; reconcile funds.
• Ability to stay current with laws, rules, regulations, policies, procedures, paperwork, and terminology; ability to explain and interpret applicable requirements.
• Ability to coordinate and present workshops, trainings, and orientation sessions; present information to individuals and groups.
• Ability to detect errors and irregularities, take appropriate action, resolve problems, and exercise good judgment in appraising situations and making recommendations.
• Ability to provide ongoing leadership for a work team and confer with supervisors on performance appraisals.

• Work‑Life Balance: 13 paid holidays, 12 days of sick leave, 3+ weeks of vacation leave annually (vacation accrual increases with years of service; overtime‑exempt employees receive personal leave).
• Health Insurance:
  State pays 85%‑100% of employee‑only premiums; dental premiums 100% paid by State; health and dependent care flexible spending accounts.
• Retirement:
  State contributes 14.11% of pay to MainePERS.
• Gym membership reimbursement: up to $40 per month.
• Public Service Student Loan Forgiveness program available.
• Living Resources Program / Employee Assistance Program.
• Parental leave: 42 consecutive paid days; additional unpaid leave under FMLA.
• Voluntary deferred compensation:
  Maine Saves 457(b) account through payroll deductions.

Maine State Government is an Equal Opportunity Employer. We embrace diversity and are committed to a respectful and inclusive environment. Reasonable accommodations are provided to qualified individuals with disabilities upon request.