Office Associate II - Augusta

Position Information

Workers' Compensation Board, Grade
13, Administrative Job Class Code
6542.

Salary: $17.73 – $25.53 per hour (includes a 2.50% recruitment and retention stipend).

Opening Date:
June
18,2026
• Closing Date:
July6,2026.

Location:

Augusta. Telework:
Partial/Hybrid with management approval upon completion of probationary period.

This position requires direct contact with members of the public and other agencies in person and by phone. The position also performs routine, varied office support tasks often requiring the operation of technical office equipment as well as knowledge of Microsoft applications.

Classification in the Office & Administrative Support Job Family. Provides office and administrative support to an agency, program, or operational unit requiring operation of office equipment and knowledge of office processes and diverse clerical functions.

• Answer incoming calls and greet members of the public in person and by phone.
• Direct members of the public to the appropriate resources or refer non-routine inquiries to resources.
• Open, distribute, and handle mail for the Augusta Central Office.
• Type varied business correspondence such as letters, reports, and orders.
• Create spreadsheets and perform data management.
• Maintain computerized and manual files.
• Operate technical office equipment.
• Compile address information for large mailings and create mail merge documents.
• Examine/proofread documents to detect errors and irregularities.
• Collect and input payments in accordance with set procedures.

• Knowledge of information distribution through use of the internet.
• Ability to create and use varied correspondence formats and compose standard business correspondence.
• Ability to prepare standard reports.
• Ability to develop and use computerized formats.
• Ability to perform basic secretarial duties.
• Ability to collect, count, and reconcile fees in accordance with set procedures.
• Ability to stay current and understand, discuss, explain, and apply applicable laws, rules, regulations, policies, procedures, paperwork, and terminology.
• Ability to determine facts, detect errors and irregularities, and take appropriate action in accordance with established procedures.
• Ability to effectively resolve problems.
• Ability to exercise good judgment in appraising situations and making decisions/recommendations.

Training, education, or experience in office and administrative support work that demonstrates competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and the ability to use independent decision‑making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.

All positions in this classification assume the qualifications of:
Office AssistantI, Office Assistant II, and Office Associate

I.

Health Insurance Coverage – State of Maine pays 85%–100% of employee‑only premiums, depending on salary.

Dental Insurance – State pays 100% of employee‑only dental premiums.

Retirement Plan – State contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS).

Gym Membership Reimbursement – up to $40 per month.

Health & Dependent Care Flexible Spending Accounts.

Public Service Student Loan Forgiveness – State is a qualified employer.

Living Resources Program – Employee assistance program.

Parental Leave – 42 consecutive calendar days of fully paid parental leave for all parent employees.

Voluntary Deferred Compensation – Maine Saves
457(b) account.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.