Mortgage Assistant

Primary Purpose of Position

The Mortgage Assistant is the primary contact for consumer inquiries and provides administrative functions for the department.

• Provide program information to consumers and partners via telephone, walk-ins, and email, including the Home ownership general email boxes. Refer callers to Maine Housing’s public website, email or mail consumer information packages.
• Process incoming and outgoing mail for the Home ownership Department.
• Prepare invoices, check requests and purchase orders.
• Original Note Processing
  • Check in original Notes and secure in vault.
  • Conduct monthly inventory.
  • Mail original Notes to Sub-Servicer.
• Assist in monitoring the loan pipeline
  • Monitor eDoc notifications. Process reservation revision and extension requests.
  • Run e-Mortgage Docs Audit/Event log daily to ensure submission of documents.
  • Refer pre-closing review documentation to the Home ownership assigned Lender contact.
  • Check in loan files delivered, generate Loan Schedule and Reviewer Checklist.
  • Perform data entry and quality control for loans approved for purchase. Assemble files and transit to Sub-Servicer.
  • Process bi-monthly loan file transfer for mortgage purchases and post-transfer tasks.
• Final documents
  • Monitor eDocs post purchase reports and identify and save final documents to appropriate folders.
  • Search Online for collateral document and save to the appropriate folders.
• Attend monthly staff meetings and take minutes to the meeting.
• Conduct Rate Survey on a weekly basis and distribute results.
• Represent Maine Housing at outreach events and trade shows.
• Other duties as assigned.

Education and Experience

Education and a minimum of two years of experience working in an administrative role is preferred.

Skills and Knowledge

• Familiarity and experience with mortgage loan documents
• Strong organizational skills
• Demonstrated high degree of accuracy and attention to detail
• Ability to communicate effectively, both orally and in writing
• Excellent telephone skills
• Intermediate user of Microsoft 365 including Word and Excel
• Ability to think and act independently and take initiative
• Ability to develop new ideas and communicate them clearly to management
• Ability to multi-task, and work with minimal oversight
• Ability to complete registry reviews and identify issues pertaining to security instruments and chain of title
• Ability to generate and export reports from Loan Tracking & Single Family
• Strong PC skills using various software (spreadsheet, word processing, database)

Fast-paced work environment. Work is performed in office setting using computer, scanner, telephone, and photocopy machine. Maine Housing office hours are Monday – Friday 8:00 a.m. to 5:00 p.m. This is an in-office position.

Home ownership Manager

The starting hourly rate for the position is $18.78 ($39,062 annually), plus a great benefits package including health, dental and vision, retirement options with employer match, life insurance, short and long-term disability, employee assistance, generous earned time and all major federal holidays. Employment is eligible for the Public Service Loan Forgiveness Program.

Position will remain open until a suitable candidate is found.