Office Specialist Supervisor - Augusta

Office & Administrative Support

This is a classification in the Office & Administrative Support Job Family which provides office and administrative support to an agency, program, or operational unit requiring operation of office equipment and knowledge of office processes and diverse clerical functions. This job family is distinguished by its contributory role in meeting operational, production, and/or processing needs. This is advanced office and administrative support work providing assistance to an agency and/or the public requiring advanced office and administrative support services requiring a proficient knowledge of modern office practices and office equipment necessary to perform diverse administrative functions.

Responsibilities require using independent judgment, initiative, and discretion to make determinations on varied matters. Supervisor positions are those responsible for supervising subordinates and conducting formal performance appraisals of one or more employees.

Representative tasks include complying with state policies, reviewing information from electronic systems, examining motor vehicle title applications, developing web pages, coding and verifying data, reviewing payroll transactions, writing reports, recommending operational improvements, researching and analyzing information, presenting information, repairing and maintaining materials, determining and requisitioning inventory, implementing human resource laws, evaluating employee performance, coaching employees, discussing employee complaints, initiating hiring and disciplinary actions, interviewing and training new employees, planning and monitoring work, ensuring occupational health and safety, developing work methods and administrative policies, overseeing core operations, establishing work objectives, adapting processes to meet new requirements, establishing operational priorities, coordinating administrative activities, coordinating work with external units, adjusting program operations, analyzing issues and developing solutions, advising superiors, and acting as a troubleshooter.

Knowledge, skills, and abilities required include knowledge of payroll principles, human resources practices, data quality control, motor vehicle title laws, developing web pages, verifying data, conducting research, overseeing inventory, reviewing electronic information systems, examining motor vehicle titles, writing reports, developing administrative policies, understanding management goals, repairing materials, supervisory principles, interviewing techniques, organization principles, teamwork strategies, working with timelines, listening and understanding information, using discretion, instructing support staff, scheduling work, maintaining confidentiality, implementing instructions, conducting research, initiating administrative activities, coordinating work activities, interacting with diverse backgrounds, understanding Maine Performance Management, Civil Service system, collective bargaining agreements, human resource laws, accomplishing work expectations, exercising judgment, delegating work, developing operational improvements, coaching employees, adapting processes, establishing operational priorities, coordinating work objectives, planning work operations, analyzing issues, establishing program objectives, and promoting management goals.