Human Services Enforcement Agent

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

Department of Health and Human Services (DHHS)

Opening Date:
June 29, 2026

Closing Date:
July 13, 2026

Job Class Code: 5009

Grade:21

Salary: $24.71– $30.14 per hour*

* Employees in this classification begin at $24.71, Step 4 of the pay scale

Position Number:

Location:

Augusta

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

This position allows for partial telework with management approval based on operational needs after the first 6 months of initial training.

Human Services Enforcement Agents perform investigative, protective services work in locating non‐custodial parents; establishing, enforcing, and collecting child support obligations; and establishing the paternity of children born out of wedlock.

Typical duties include:

• Investigative services work in locating non‑custodial parents.
• Establishing, enforcing, and collecting child support obligations.
• Establishing the paternity of children born out of wedlock.
• Enforcement services work initiating administrative collection actions.
• Initiating appropriate court action.
• Representing the Department's interest in Maine District Court in matters pertaining to child support.

A Bachelors Degree in Criminal Justice, Business or Public Administration, or a related field. Directly related paraprofessional or higher level experience may be substituted for education on a year‑for‑year basis.

Note:

Applicants are subject to pre‑employment screening including verification of minimum qualifications, application information, employment history, and references. Conditional offers are made to selected candidates who must successfully complete a pre‑employment, fingerprint‑based criminal history record check.

For additional information about this position please contact Lisa Nadeau at  or e‑mail Lisa.

Nadeau

Please submit all documents or files in a PDF or Word format.

To request a paper application, please contact Mandy.

Hernandez

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime‑exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee‑only premiums ($12,845.82 – $15,112.76 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee‑only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance – The State of Maine pays 100% of employee‑only dental premiums ($395.72 annual value).
• Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
• Parental leave – All employees who are welcoming a child—including non‑birthing and adoptive parents—receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note:

Benefits may vary somewhat according to specific collective bargaining…