Office Specialist II Supervisor​/Bureau of Motor Vehicles​/Anticipated

Join Our Team at the Department of the Secretary of State

At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.

We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day, we want you on our team.

The Office Specialist Supervisor II performs advanced supervisory office and administrative support work for the Bureau of Motor Vehicles (BMV) Title Services Division. This position oversees the daily operations of a functional unit responsible for processing motor vehicle title transactions, ensuring compliance with Maine motor vehicle laws, Bureau policies, and established procedures.

This position works collaboratively with BMV leadership, branch offices, municipal agents, dealerships, financial institutions, law enforcement, and other stakeholders to support the administration of Maine's title program. Duties include analyzing operational data and trends, preparing reports, implementing procedural improvements, coordinating staff training, and ensuring compliance with performance expectations. Successful performance requires strong supervisory, organizational, analytical, and communication skills, along with extensive knowledge of office administration, motor vehicle title processing, and the ability to exercise sound judgment while managing multiple priorities in a fast-paced, customer-focused environment.

• Customer Service Excellence:
  Demonstrated ability to provide courteous, accurate, and efficient service in a fast-paced setting with a diverse public.
• High Volume Readiness:
  Comfortable handling large numbers of customer interactions per day while maintaining composure and professionalism.
• Team
  
  Collaboration:
  
  Work effectively within a team, supporting shared goals and contributing to a respectful, productive workplace.
• Adaptability:
  Adjust quickly to new procedures, policies, and technologies as agency needs evolve.
• Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities. Confidently make informed decisions and stay solution-focused while managing multiple priorities without sacrificing accuracy or customer satisfaction.
• Clear Communication:
  Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand.
• Problem-Solving:
  Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.
• Professionalism:
  Consistently represent the Department with respect, integrity, and accountability.

• Emotional Intelligence:
  Empathetic, self-aware, and able to manage high-stress interactions with tact.
• Conflict Resolution:
  Handle difficult or emotional customer situations with patience and effectiveness.
• Time Management:
  Prioritize tasks and complete assignments accurately and on time.
• Commitment to Excellence:
  Dedication to high-quality work, accuracy, and upholding public trust.
• Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.

• Supervise, coach, and develop staff responsible for processing motor vehicle title transactions.
• Coordinate daily workflow and assign work to ensure timely and accurate processing of title applications.
• Monitor production, quality, and performance standards while ensuring compliance with established policies and procedures.
• Resolve complex title issues by interpreting Maine motor vehicle statutes, administrative rules, and Bureau policies.
• Provide technical guidance and serve as a subject matter expert on…