Customer Rep Assistant II - Anticipated

Customer Service Position

This is a customer service position performing public receptionist duties at the front desk for the Department of Public Safety, which requires independent judgment in prioritizing assignments and selecting the most appropriate course of action within established operating procedures.

Primary responsibilities include:

• Assist the public at the Department of Public Safety front desk.
• Explain, inform, and/or initiate calls on routine matters.
• Deliver mail to the internal DPS mail center and sort mail for appropriate units.
• Type varied routine business correspondence such as letters, reports, contracts, vouchers, and agendas from draft or original source documents in revised or final form.
• Receive, sort, register, issue, monitor, and maintain informational materials such as books and publications.
• Organize and maintain computerized and/or manual files.
• Monitor and maintain inventory/supplies.
• Operate applicable specialized equipment upon completion of appropriate training.
• Log and track mail, checks, visitor IDs, and other information as requested.

Skills or knowledge required:

• The successful candidate will have a proven history of customer service skills.
• Basic administrative and computer skills.

Minimum qualifications:

Training, education, or experience in office and administrative support work that demonstrates
1) competency in applying a general knowledge of the principles and practices of quality customer service to provide routine, detailed informational assistance to a diverse customer base; and
2) the ability to use independent judgment in prioritizing the work and selecting the most appropriate course of action within set procedures.

All positions in this classification assume the qualifications of:
Customer Representative Assistant I.

Contact information:

Questions about this position should be directed to Danielle Namer at

Benefits of working for the State of Maine:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
• Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.91% for Confidential employees.

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note:

Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.