Office Specialist I​/Bureau of Motor Vehicles

Position:
Office Specialist I Department:
Secretary of State
- Bureau of Motor Vehicles Division:
Enforcement Services

Location:

Augusta

Schedule:

Monday
- Friday 40

Hrs. Job Class & Grade: 6546 - 16 Salary: $18.76 - $27.03 Closing Date:
September 17, 2026

At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer great benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.

Are you ready to make a difference? We are looking for dedicated and collaborative individuals who thrive in a dynamic, growth-focused environment. If you are passionate about making a difference, driving success, and being part of a positive team culture, we want you on our team.

The Office Specialist I position in Enforcement Services Division provides office and administrative support to the division detectives and will assist law enforcement and the public with regulatory inquiries and needs. This position will be responsible for providing back-up telephone assistance to the Division Enforcement Services. Responsibilities require independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.

This requires excellent customer service and oral/ written communications. The Office Specialist I works under the direct supervision of the Senior Section Manager.

• Adaptability:
  Adjust quickly to new procedures, policies, and technologies as agency needs evolve.
• Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities.
• Confidently make informed decisions and stay solution-focused while managing multiple priorities without sacrificing accuracy or customer satisfaction.
• Clear Communication:
  Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand.
• Problem-Solving:
  Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.
• Professionalism:
  Consistently represent the Department with respect, integrity, and accountability.
• Team
  
  Collaboration:
  
  Collaborate effectively with team members to provide efficient administrative support and excellent customer service.

• Communication & Interpersonal Skills – Strong verbal and written communication skills with the ability to interact professionally with staff, vendors, trainees, and members of the public from diverse backgrounds.
• Organizational & Time Management Skills – Demonstrated ability to manage multiple priorities, maintain detailed records, track program performance, and meet deadlines in a fast-paced operational environment.
• Problem Solving & Operational Decision-Making – Ability to assess operational challenges, identify process improvements, resolve scheduling or service issues, and make sound decisions consistent with agency policies and procedures.
• Customer Service & Professionalism – Commitment to providing high-quality public service while maintaining professionalism, accuracy, and fairness in all interactions with customers, staff, and external partners.

• Respond to incoming telephone inquiries on the law enforcement hot line and disseminate information as applicable.
• Generate case closure notifications and distribute to the appropriate section.
• Respond to written,…