Claims Support Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Augusta, ME, US

Salary Range: $19.31 To $25.10 Hourly

The Maine Municipal Association's Risk Management Services department is seeking a detail-oriented and organized Claims Support Specialist to join our collaborative Claims team. This position plays a critical role in maintaining accurate claims information and supporting the efficient administration of Workers' Compensation and Property & Casualty claims in a fast-paced, paperless environment.

• Process and enter new claims and claim updates into the claims management system.
• Open, sort, scan, and route incoming correspondence and documents.
• Process medical bills, expense payments, and other claim-related transactions.
• Print and reconcile claim checks.
• Generate and distribute correspondence, reports, and Workers' Compensation Board forms.
• Perform daily electronic data transfers and claims processing activities.
• Respond to member and vendor inquiries and provide administrative support as needed.
• Assist with general office and departmental support functions.

• High school diploma or equivalent required.
• Two or more years of administrative or office support experience.
• Strong data entry skills with exceptional attention to detail and accuracy.
• Proficiency with Microsoft Office applications, including Outlook and Word.
• Ability to prioritize and manage multiple tasks in a high-volume environment.
• Strong organizational, communication, and customer service skills.

Ability to deal with the public, members, vendors, and employees professionally and tactfully.

• General insurance knowledge is preferred but not required.
• Commitment to teamwork and continuous learning.

• Make a meaningful statewide impact in municipal governance.
• Join a collaborative, mission-driven organization.

MMA offers a highly competitive and comprehensive benefits package, including:

• 100% employer‑paid health and dental insurance for full‑time employees.
• Employer retirement contributions up to 10%, supporting your long‑term financial well‑being.
• Generous paid vacation, sick leave, and holidays, promoting strong work‑life balance.

8:00AM - 4:30PM, Monday through Friday, 37.5 hours per week.