Vanity Plate Processing Associate - Bureau of Motor Vehicles

Position: Vanity Plate Processing Associate

Department: Secretary of State
- Bureau of Motor Vehicles

Division: Vehicle Services

Location: Augusta, Maine

Schedule: Monday
- Friday, 8:00 am to 5:00 pm

Job Class: Customer Representative Associate II MV - 6520

Grade: 14

Salary: $17.80 - $25.62

Closing Date: September 25, 2026

This position starts at Step 3 $ 19.65

At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.

Are you ready to make a difference? We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day, we want you on our team.

The Vanity Plate Processing Associate at the Bureau of Motor Vehicles (BMV) is part of a twelve-member team responsible for assisting customers and branch offices with registration-related questions and inquiries. This position provides administrative and office support to the Registration Section and delivers customer service through telephone, email, and in-person interactions.

Key responsibilities include processing compliance; reviewing and verifying registration documents; collecting, validating, and reconciling revenue; and entering and maintaining accurate registration records. The role also involves generating reports and correspondence, as well as certifying records for law enforcement purposes.

This position requires detailed, time-sensitive, and computer-based work, along with the ability to learn and apply Title 29-A laws, policies, and procedures. Success in this role depends on strong attention to detail, effective problem-solving skills, and the ability to efficiently manage a high volume of calls and paperwork. The ideal candidate will be able to maintain focus, collaborate effectively with team members, and adapt to changing processes and priorities.

• Customer Service Excellence:
  Demonstrated ability to provide courteous, accurate, and efficient service in a fast-paced setting with a diverse public.
• High Volume Readiness:
  Comfortable handling large numbers of customer interactions per day while maintaining composure and professionalism.
• Team
  
  Collaboration:
  
  Work effectively within a team, supporting shared goals and contributing to a respectful, productive workplace.
• Adaptability:
  Adjust quickly to new procedures, policies, and technologies as agency needs evolve.
• Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities. Confidently make informed decisions and stay solution-focused while managing multiple priorities without sacrificing accuracy or customer satisfaction.
• Clear Communication:
  Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand.
• Problem-Solving:
  Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.
• Professionalism:
  Consistently represent the Department with respect, integrity, and accountability.

• Emotional Intelligence:
  Empathetic, self-aware, and able to manage high-stress interactions with tact.
• Conflict Resolution:
  Handle difficult or emotional customer situations with patience and effectiveness.
• Time Management:
  Prioritize tasks and complete assignments accurately and on time.
• Commitment to Excellence:
  Dedication to high-quality work, accuracy, and upholding public trust.
• Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.

Receive and review mail and email from customers to respond to inquiries and process required paperwork.

Review and process applications and compliance documents while managing related inbox requests through Outlook.

Respond to written, telephone, and in-person customer inquiries, and collect, validate, and reconcile revenue.

Verify, enter, and update computer records while…