Office Specialist

Position: Office Specialist I
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State..Department of Defense, Veterans' and Emergency Management Job Class Code: 6546

Grade: 16 (Administrative Services)
Salary: $18.76 - $27.03/Hour

Location:

Augusta, MEOpening Date:
September 15, 2026

Closing Date:
September 29, 2026

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

The Maine Bureau of Veterans’ Services is excited to hire an Office Specialist I with our Central Office in Augusta at Camp Keyes. This position is located at our Central Office with the following duties:
Responsibilities include conducting initial interviews to determine the nature of benefits sought by the veteran and/or family member, providing scheduling appointments for senior staff and veterans services officers, making determinations on eligibility for state programs such as Honorable Service Veteran Recognition, Veterans State Park and Museum Pass, and Disabled Veterans Hunting and Fishing License program, and establish eligibility for Veterans Dependent Education Benefits (VDEB) program among other services.

This position represents MBVS at outreach events and will require occasional travel. Additionally, this position provides phone coverage to various field and cemetery offices as needed. This position is responsible for performing a variety of complex modern office tasks, as well as the use of client management software that requires independent judgment and action, including making frequent decisions following department policy and procedures.

Employees of this class are expected to carry out assignments with minimal supervisory assistance:

Primary for the Veterans Dependent Education Benefit for program management, liaison between the Bureau and the Maine College System, and determine dependent eligible

Primary for Central Office front desk, including greeting the public, answering phones, interacting with other agencies within Camp Keyes, and processing mail Determine eligible and issue certificates or licenses for Bureau programs such as Honorable Service Veteran Recognition, Veterans State Park and Museum Pass, and Disabled Veterans Hunting and Fishing License program

Manage schedules for the Central Office, such as the Central Office Conference Room, the Bureau Director, or other Senior Staff as needed

Document all customer interactions with the Bureau’s client management software.

Draft and proof business correspondence

Maintains and orders quarterly office supplies

Knowledge of human resources practices and employee benefits.

Knowledge of the principles, practices, and equipment related to data input and output quality control

Ability to conduct research, gather information, and analyze results to reach a conclusion

Ability to oversee and maintain inventory/supplies

Ability to review input/output of information from electronic information systems and develop/implement quality control standards for data input structures and output quality assurance

Ability to write clear and comprehensive reports.

Ability to develop and recommend new work methods and administrative policies/procedures

Ability to understand and promote management goals as they affect day-to-day operations MINIMUM QUALIFICATIONS : (Entry level knowledges, skills, and/or abilities may be acquired through, BUT ARE NOT LIMITED TO the following coursework/training and/or experience.)Training, education, or experience in office and administrative support work that demonstrates
1) competency…