Vendor Management Lead

Position Summary

The Vendor Management Lead (VML) plays a strategic role in establishing the end-to-end process of forming the relationship between CHO and vendors, from the identification and procurement through termination. They act as the central link between internal stakeholders (Operations, IT, Clinical, Finance, Legal) and vendors, monitoring performance, adherence to service agreement terms, risk, and renewals. While business owners define needs and serve as the internal customer, the Vendor Management Lead ensures the supplier’s delivery is consistent with expectations and contractual obligations, and institutes Corrective Action Plans when required.

The role supports contract negotiations and language review, uses best practices to define robust SLAs, and monitors contract terms to ensure early engagement for renegotiations, terminations, and/or replacement vendors. In particular, the role serves as the central relationship manager for Reflect Health, the CHO primary BPO for core administrative functions supporting the organization.

• Establishes the framework and process to identify and procure new vendors that meet CHO needs.
• Develops necessary tools to evaluate vendor responses, presentations, and interviews to support the vendor selection process.
• Works with stakeholders to define target scope of an engagement and ensures this is translated into clear questions and requirements within RFP materials.
• Evaluates existing vendor capabilities for alignment to needs to ensure inclusion to minimize the vendor landscape.
• Works with business owners to establish an inventory of existing vendor capabilities to inform the need for new vendors or an expansion of scope for existing vendors.

• Builds relationships, tracks KPIs, and conducts regular performance reviews to ensure service quality.
• Establishes ongoing cadence of Joint Operating Committee (JOC) and formats content to ensure the business has accessibility to ongoing vendor performance.
• Serves as the internal account manager between a vendor and business owners/stakeholders who have significant dependence on a particular vendor.
• Serves as a critical manager of the relationship between Reflect Health and CHO, supporting ongoing day‑to‑day operational management of their delegated functions.

• Ensures vendors follow contractual, security, and legal requirements, and periodically conducts risk assessments.
• Reports CAPs to the compliance department for corporate risk monitoring.
• Supports annual auditing, such as SOC2, or other audits as needed to maintain appropriate delegation oversight of all critical vendors.

• Oversees contract terms and negotiates renewals to maximize value in collaboration with Finance and the business owner.
• Creates with business owners and compliance the ongoing calendar of contract terms, renewals, and other key dates to ensure adequate lead time is provided internally to plan and strategize the contract renewal approach.
• Engages with legal as necessary to develop appropriate language in support of notices to vendors.

• Exceptional negotiation, communication, conflict resolution, and analytical skills.

• Bachelor’s degree or equivalent experience.
• 3–7+ years in a health plan operations role with direct management of activities performed by a TPA.
• 1 year of procurement, supplier management, or strategic sourcing experience.
• 5+ years within health plan claims, COB/TPL, claims quality, or other core health plan operational functions.