Director, Strategic Sourcing & Category Strategy: Enterprise Technology

What You Can Expect

As Director of Strategic Sourcing & Category Strategy for Enterprise Technology, you will own Zoom’s largest and most technically complex sourcing portfolio - cloud, infrastructure, software, hardware, telecommunications, and AI - with full accountability for category strategy, commercial outcomes, and team leadership. This role will:

• Shape multiyear category roadmaps that translate engineering demand, market dynamics, and supplier leverage into measurable enterprise value.
• Lead and develop a high‑performing sourcing team, setting the commercial standard and strategic ambition for how Zoom engages its most significant technology suppliers.
• Serve as the senior commercial partner to Engineering, Infrastructure, IT, Security, and Finance leadership – bringing market intelligence and negotiation strategy to the table before decisions are made.
• Drive transformation from reactive renewals to proactive category ownership through disciplined planning, AI‑enabled workflows, and data‑driven decision‑making.

Strategic Sourcing & Procurement at Zoom is building a category‑led operating model designed to strengthen business partnership, governance, and measurable enterprise value. This role leads the Technology pillar – the largest spend tower in the portfolio. This portfolio spans cloud services, data center infrastructure, colocation, telecommunications, enterprise software, hardware, and AI tooling.

• Develop and own category strategies for the full enterprise technology portfolio, grounded in market analysis, spend segmentation, supplier landscape assessment, and business demand forecasting.
• Build multiyear sourcing roadmaps connecting technology investment cycles, architecture decisions, and contract timelines into a coherent commercial strategy with clear leverage points.
• Identify market shifts, emerging suppliers, consolidation opportunities, and pricing model evolution to maintain competitive positioning.

• Lead the most complex and highest‑value negotiations – hyperscaler commitments, enterprise platform renewals, infrastructure investments, and strategic new‑supplier engagements.
• Set negotiation strategy and deal architecture for major transactions, ensuring clear BATNAs, competitive tension, and terms that preserve business flexibility.
• Drive supplier strategies beyond unit price: commitment structures, flexibility provisions, performance guarantees, exit rights, usage economics, and co‑investment opportunities.

• Establish an effective operating rhythm – pipeline reviews, renewal readiness, savings forecasts, governance checkpoints, and executive reporting – ensuring nothing material is reactive.
• Drive proactive renewal management with 12‑month forward visibility and strategy development well before expiration.
• Ensure consistent execution with clear prioritization scaled to deal complexity.

• Serve as the trusted commercial advisor to Engineering, IT, Security, and Finance leadership on technology supplier and investment decisions.
• Create earlier engagement with stakeholders – shaping demand, influencing requirements, and surfacing commercial implications before commitments are made.
• Translate complex trade‑offs (cost vs. flexibility vs. risk vs. speed) into clear, executive‑ready recommendations.

• Lead, coach, and develop the Technology sourcing team with clear expectations for commercial rigor, category expertise, and execution quality.
• Build a culture of curiosity, market awareness, and continuous improvement where team members grow into effective commercial leaders.
• Establish role clarity, operating norms, and performance expectations that enable autonomy with alignment.

• Use data, market intelligence, and analytics to identify savings opportunities, commercial risk, supplier concentration, and renewal exposure.
• Champion AI‑enabled tools that reduce administrative burden, accelerate analysis, and increase time on strategy and supplier engagement.

• 10+ years in strategic sourcing, procurement, or category…