Financial Recovery & Support Specialist

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

DEPARTMENT OF LABOR

Opening Date: July 07, 2026

Closing Date: July 21, 2026

Location: Augusta

Class Code: 6506

Grade: 18 (Administrative Services)

Salary: $19.73 - $28.41/Hour

Are you a problem-solver with excellent communication skills and a keen eye for detail? The Maine Department of Labor's Bureau of Unemployment Compensation is seeking a motivated and conscientious individual to join the tax division to serve as a Financial Recovery Specialist. Help us keep our accounts on track!

As a Financial Recovery Specialist, you'll play a vital role in recovering outstanding contributions and ensuring timely resolution of overpaid benefits. This role requires excellent communication skills, a strong sense of negotiation, and the ability to stay calm under pressure. If you're looking for a dynamic position where your efforts directly contribute to the success of the team, we invite you to apply and be part of our organization!

Employees in this role report to the Augusta, Maine office. During the first six months, the schedule is Monday through Friday, 8:00 AM to 5:00 PM. After the probationary period, and depending on operational needs, you may be eligible for a change of hours and a hybrid in-office/remote schedule.

• Examine employer records and historical account data to accurately determine tax liability and debt
• Contact employers to collect past due contributions and delinquent reports.
• Effectively determine when to elevate for advanced collections or write off debt.
• Negotiate and establish settlements and payment plan agreements
• Provide professional and effective customer service by responding to inbound employer inquiries regarding UI tax accounts
• Process bankruptcy, foreclosure, security, and garnishment documents; as well as tax clearance letters.

• Customer Service – written and verbal communication, active listening, empathy, identifying needs, clarifying information.
• Problem Solving – ability to analyze a situation, review possible actions and identify the best solution.
• Negotiation – negotiating terms of settlements and payment plans.
• Attention to Detail – reviewing employer accounts for accuracy of filing

Training, education, or experience in office and administrative support work that demonstrates
1) competency in applying a proficient knowledge of bookkeeping principles and practices to perform advanced work in collecting delinquent unemployment compensation taxes, and
2) the ability to use independent judgment, initiative, and decision-making on complex administrative matters. All positions in this classification assume the qualifications of:
Accounting Assistant and Accounting Associate I and Accounting Associate II.

Preference will be given to candidates with debt collection and customer service experience.

Questions about this position should be directed to:
Melissa Merrithew, melissa.j.merrithew

• Work-Life Balance
  – Rest is essential. Take time for yourself using 13 paid holidays
  , 12 days of sick leave
  , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and confidential employees receive three (3) personal leave days per calendar year.
• Health Insurance Coverage
  – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit
  – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance
  – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan
  – The…