Customer Representative Associate II Supervisor​/Bureau of Motor Vehicles​/Anticipated

Customer Representative Associate II Supervisor

Department:
Secretary of State / Bureau of Motor Vehicles
Division:
Driver License Services

Location:

Augusta, Maine

Schedule:

Monday – Friday, 8:00 a.m. – 5:00 p.m.
Grade: 15
Salary: $18.27 – $26.32 per hour
Closing Date:
July 16, 2026

The Bureau of Motor Vehicles is seeking a motivated, customer-focused, and organized supervisor for the Commercial Driver License (CDL) Unit. This role plays a key leadership position, supporting daily operations of the CDL program by supervising clerical staff, coordinating statewide scheduling activities, supporting Driver License Examiners, and ensuring exceptional customer service to the public and industry partners.

• Lead and supervise a five‑person clerical team by assigning work, coaching employees, providing training, supporting recruitment and onboarding, and assisting with performance management while fostering a collaborative and customer‑focused work environment.
• Coordinate weekly Driver License Examiner schedules and oversee the scheduling, rescheduling, and cancellation of CDL written and road examinations.
• Serve as a primary resource for Driver License Examiners, branch office staff, and CDL training schools by resolving operational issues and coordinating bulk examinations, retests, and cancellations.
• Process complex examiner paperwork, Point of Sale (POS) transactions, and reconcile daily cash reports.
• Utilize American Association of Motor Vehicle Administrator systems—including the Commercial Driver License Information System, Social Security Online Verification, Problem Driver Pointer System, and United States Postal Service Verification System—to support CDL licensing operations.
• Establish operational priorities, improve workflow efficiencies, monitor quality assurance standards, and ensure compliance with applicable state and federal laws, regulations, policies, and procedures.
• Apply digital fluency and a process‑improvement mindset, including comfort learning and adopting new technologies, experience streamlining or digitizing paper‑based work, clear written communication, and critical evaluation of output.

• Training, education, or experience in office and administrative support demonstrating competency in applying principles and practices of quality customer service to assist the public with applications, fees, examinations, or social services requiring eligibility or compliance.
• Ability to use independent decision‑making on appropriate processes, information to process, and actions to take in accordance with standard procedures.
• Experience supervising or leading staff, coordinating schedules and workloads, and working in a fast‑paced customer service or administrative environment.
• Desirable knowledge of Commercial Driver License (CDL) operations, motor vehicle licensing, or state government processes.
• Strong organizational, communication, and problem‑solving skills, and experience using Microsoft Office and other business software.
• Must be authorized to work in the United States; the position is not eligible for visa sponsorship or STEM OPT extensions.
• Successful candidates must pass a National Criminal Background check, which may include fingerprinting.

• Work‑Life Fit: 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually, with vacation accrual increasing with years of service.
• Health Insurance Coverage:
  The State of Maine pays 85%–95% of employee‑only premiums ($11,196.96–$12,514.32 annual value), depending on salary.
• Dental Insurance:
  The State pays 100% of employee‑only dental premiums ($387.62 annual value).
• Retirement Plan:
  The State contributes the equivalent of 14.11% of the employee’s pay toward the Maine Public Employees Retirement System (MainePERS).

We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all backgrounds.