Management Analyst II ​/ Bureau of Motor Vehicles

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Department:
Secretary of State /Bureau of Motor Vehicles

Division:
Records Management

Location:

Augusta

Schedule:

Monday - Friday

Grade: 24

Salary: $51,688.00 - $72,467.20 annually (recruitment & retention stipend 5.33%)

Closing Date:
August 10, 2026

At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer great benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.

Are you ready to make a difference?

We are looking for dedicated and collaborative individuals who thrive in a dynamic, growth-focused environment. If you are passionate about making a difference, driving success, and being part of a positive team culture, we want you on our team.

The Management Analyst II leads the study, redesign, testing, and implementation of complex Records Management workflows for the Bureau of Motor Vehicles. The position measures current operations, identifies paper-intensive and inefficient practices, develops improved future-state processes, and helps implement scanning, optical character recognition, automated routing, and other appropriate information-management solutions. The position prepares findings and recommendations, coordinates cross-functional implementation work, measures operational effectiveness.

Supervise one Office Associate II who will support workflow studies, data collection, testing, documentation, and related operational tasks; set priorities, provide guidance, evaluate performance, and support employee development.

• Operational Leadership:
  Ability to maintain consistent workflow, prioritize competing demands, and ensure timely, accurate completion of work in accordance with Department, OSC, and legislative deadlines.
• Business Analysis & Process Improvement:
  Experience with business analysis, workflow analysis, process mapping, Lean principles, continuous improvement, and other methodologies that improve operational efficiency and service delivery.
• Information & Records Management:
  Experience implementing or supporting document imaging, electronic records management, OCR, automated data capture, indexing, routing, work-queue systems, or other information management solutions.
• Project & Systems Implementation:
  Experience developing business rules, system requirements, test plans, procedures, training materials and conducting pilot projects, user acceptance testing, operational testing, and post-implementation evaluations.
• Analytical Thinking & Problem Solving:
  Ability to gather and analyze information, identify root causes, evaluate alternatives, interpret laws, regulations, policies, and business requirements, and develop practical process and system solutions that improve operations.
• Performance Measurement:
  Experience using performance metrics such as cycle time, workload volume, backlog, error rates, rework, cost, and customer impact to evaluate operational effectiveness and guide continuous improvement.
• Collaborative Team Leadership:
  Ability to lead cross-functional projects, supervise and develop employees, assign and review work, coach performance, and foster accountability, collaboration, and a respectful workplace culture.
• Professional Judgment & Attention to Detail:
  Apply sound judgment, maintain accuracy and consistency, and ensure compliance while making operational decisions and supporting the organization.
• Communication & Relationship Building:
  Strong communication the theory of “…..”
• Adaptability & Change Management:
  Ability to lead and support teams through evolving policies, procedures, technologies, and modernization initiatives while promoting innovation and continuous improvement.

• People Leadership:
  Lead and support employees across varying levels of experience, providing coaching and guidance to help staff meet team goals.
• Communication &
  
  Collaboration:
  
  Ability to have direct, clear conversations with professionalism and empathy, supporting staff growth and maintaining team standards.
• Training & Workforce Development:
  Guide onboarding, training, and ongoing development to support staff readin