Member Service Representative; Health Trust

The Maine Municipal Association is currently seeking a customer focused Member Service Representative for the Maine Municipal Employees Health Trust. The Trust provides employee benefit options to over 500 participating Maine municipal and quasi-municipal employers and their employees and dependents.

This full‑time professional position is responsible for responding to member and employer inquiries regarding the employee benefit programs offered by the Health Trust, as part of a team of professional Member Service Representatives. Employee benefit programs include health, dental, vision, life, short and long disability benefits.

Work involves extensive telephone and email communication, the ability to understand and clearly explain employee benefits, frequent contact with Health Trust administrative vendors and providers, and the use of multiple electronic vendor information systems. The successful candidate will demonstrate excellent verbal and written customer service skills, a knowledge of claims administration, and strong organizational, problem solving and time management skills. The ability to establish and maintain effective working relationships in a team‑based environment is essential.

One to three years’ experience in employee benefits, medical plan claims processing, or an insurance or business‑related field is desired. A diploma is required, and some additional college coursework is desirable. An equivalent combination of experience and education may be considered.

MMA offers a competitive salary with an outstanding benefits package, including health, dental, vision, life, and short‑ and long‑term disability insurances along with vacation and sick time, and 13 paid holidays.

Resume and cover letter must be received by Monday, February 23 at 5:00 p.m.