Customer Service Representative; CSR

Company Description

Performance Food service, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants and other experts builds close relationships with each customer, providing advice on improving operations, menu development, product selection and operational strategies. The Performance Food service team delivers delicious food, but also goes above and beyond to help independent restaurant owners achieve their dreams.

Position is in-office located in Augusta, Maine.

Schedule:

Sunday 10a - 5p;
Monday - Thursday 8a-5p. Pay: $17.50-$19.00 depending on experience. We are looking for someone with a customer‑centric attitude and professional demeanor. Must be proficient in MS Office suite – Outlook, Word and especially Excel in a SharePoint environment.

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off and more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment with a culture of rewards, recognition and respect

A Customer Service Associate at Performance Food service is vital to the success of our company. As part of the sales support team, this position is the first point of contact for all customers with questions about their order, our products or Performance Food service. They act as a liaison between the customer and the Sales Account Representative as well as internal departments.

They are a member of the Customer Service team that functions within the department and organization, as required, and perform any duty assigned to best serve the company.

• Attend training and Customer Service meetings
• Process orders and transactions
• Answer questions about products and services
• Troubleshoot and resolve problems
• Support Sales in all aspects
• Provide information to other departments based on customer feedback
• Perform other related duties as assigned

for Benefits Information.

High School Diploma/GED or equivalent. 6–12 months of customer service, call center and/or related area. Customer‑centric attitude with professional demeanor. Proficient in MS Office suite – Outlook, Word and especially Excel in a SharePoint environment.

High School Diploma/GED or equivalent experience. 1–2 years of customer service, call center and/or related area within food service industry. Must work in office.

Performance Food Group and its subsidiaries provide equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status and any other characteristic protected by applicable local, state and federal laws and regulations. Please review our EEO Policy, the "EEO is the Law" poster and the supplement, and the Pay Transparency Policy Statement.