Customer Service Representative

Customer Service Representative - Augusta, ME

Dave's World, is one of the largest and fastest growing heating, cooling, and plumbing companies, located throughout the state of Maine.

Monday-Friday 8am-5pm

$20 - $23 per hour + bonuses

To cheerfully answer the phone and assist customers with booking jobs, following up on jobs, selling products and/or services, and handling basic customer issues.

• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.

• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust and demonstrate empathy.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible and great attitude on life.

• Deliver Wow Service
• Honesty and Integrity
• Empathy
• Resourceful
• Attention to Detail
• Happiness
• Committed to Growth and Learning

• Standard office
• Temperature controlled
• Sitting/standing desk