Customer Representative Associate II​/Bureau of Motor Vehicles​/Anticipated Vacacny

About the Position

Customer Representative Associate II position in the Maine Bureau of Motor Vehicles Contact Center supports daily operations by responding to a high volume of inbound calls, providing accurate information to Maine residents seeking assistance with motor vehicle, driver licensing, and related services.

• Answer inbound calls in a high-volume contact center environment to assist customers with general motor vehicle and driver licensing questions.
• Act as a subject matter resource for branch office personnel, responding to requests for assistance, answering procedural questions, and helping resolve customer service issues to support efficient branch operations and service delivery.
• Provide accurate, timely information and appropriately transfer to the correct department or subject matter specialist.
• Respond to customer inquiries in a professional, courteous, and service‑oriented manner in alignment with BMV customer service standards.
• Collaborate with other BMV units (Licensing, Titles, Registrations, and Compliance) to help resolve customer issues and ensure follow‑up when needed.
• Identify trends in customer inquiries and communicate recurring issues to supervisors or leadership.
• Maintain confidentiality and ensure compliance with state and BMV policies when handling customer and driver information.
• Participate in quality assurance or coaching activities to continuously improve customer service and team performance.
• Work in a fast‑paced, dynamic environment and adapt to changing priorities, workloads, and operational needs.
• Adopt new technologies.
• Maintain a dependable work schedule, communicate availability proactively, and support operational needs through effective time management, flexibility, and reliability.

• Experience working in a government, motor vehicle, licensing, or regulatory environment is considered an asset.
• Training, education, or experience in office and administrative support work that demonstrates competency in applying a solid knowledge of the principles and practices of quality customer service to assist the public with applications, fees, examinations, or social services that have an eligibility or compliance component.
• Ability to use independent decision‑making on the appropriate processes, information to process, and actions to take in accordance with standard procedures.
• All positions in this classification assume the qualifications of Customer Representative AssistantI, Customer Representative Assistant II, and Customer Representative Associate
  
  I.
• Applicants must be authorized to work in the United States.
• This position is not eligible for visa sponsorship or STEMOPT extensions and successful candidates will be required to complete an I‑9 form upon hire.

We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all background.