Escalations Lead, Customer Service & Help Desk
Job in
Augusta, Kennebec County, Maine, 04338, USA
Listed on 2026-07-08
Listing for:
Sharecare
Full Time
position Listed on 2026-07-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Sharecare is looking for a Customer Service – Escalations team member to manage escalated member concerns and provide Help Desk support. You will handle inquiries via phone, chat, email, and assist the Customer Service team.
The ideal candidate should have at least 2 years of experience in customer service and possess strong analytic skills. Join Sharecare to make health accessible and affordable for everyone.
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