Senior Customer Service & Escalations Specialist
Job in
Augusta, Kennebec County, Maine, 04338, USA
Listed on 2026-07-18
Listing for:
Apple
Full Time
position Listed on 2026-07-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Apple seeks a Senior Customer Service professional in Augusta, ME to champion fast resolutions for customer contacts. You will handle complex cases, communicate across Cantonese, Mandarin, and English, and collaborate with Retail professionals to drive improvements in service quality.
Ideal candidates bring a Bachelor's degree and 2+ years in customer-facing roles, with strong problem-solving, negotiation, and listening skills to maintain loyalty and trust in the Apple brand.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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