Examiner

On‑Site Customer Service/Collections - Maine Revenue Services

Location: Augusta, Maine

Work Location: Onsite at Augusta office

Compensation: $25 per hour

• Communicating with consumers by telephone and written correspondence to assist them with setting up payment plans and problem resolution.
• Providing thorough, efficient, and accurate account updates on computer files for each call made or received.
• Skip tracing to locate consumer contact information.
• Comply with and stay up‑to‑date on all applicable federal, state, and local laws and regulations.
• Comply with and stay up‑to‑date on all TSI policies and procedures.
• Maintain knowledge of functional areas, company policies, and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management.

• Bachelor’s Degree from an accredited institution OR four (4) years of equivalent post‑secondary education, training, and/or professional level competency in accounting, tax collection, finance, or directly related computer science.
• Previous collection experience preferred.
• Good critical thinking, analytical skills, strong attention to detail.
• Proficient computer skills.
• Ability to maintain the highest level of confidentiality.
• Excellent interpersonal, written, and oral communication skills.
• High levels of ambition, keen to grow their career.
• Experience with customer service, problem solving, or motivation to learn a new skill.
• A positive, friendly demeanor who finds joy in everyday work.
• Strong communication skills.
• The ability to work and prioritize independently.

• Competitive hourly pay.
• Comprehensive paid training.
• Flexible schedule.
• Full benefits (Health, dental, 401K).
• Supportive team environment.
• No weekend work.

• Full‑time.
• Bi‑weekly hourly pay.
• Flexible schedule.
• Must be able to pass background check and tax clearance.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability, and any other basis protected by federal, state or local laws.