Senior Customer Service & Escalations Specialist
Listed on 2026-10-06
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Bilingual, English Customer Service
Apple seeks a Senior Customer Service professional in Augusta, ME to champion fast resolutions for customer contacts. You will handle complex cases, communicate across Cantonese, Mandarin, and English, and collaborate with Retail professionals to drive improvements in service quality.
Ideal candidates bring a Bachelor's degree and 2+ years in customer-facing roles, with strong problem-solving, negotiation, and listening skills to maintain loyalty and trust in the Apple brand.
Join us at Apple as our next Senior Customer Service & Escalations Specialist in Augusta, ME, United States.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Augusta, ME, United States.
This opportunity is part of our work in Management & Operations.
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