Sr. Field Service Supervisor

As a Sr Field Service Supervisor here at Honeywell, you will lead and manage a team of field service technicians and is directly responsible for driving accountability , operational discipline, and performance execution across the New Hampshire service organization. This role ensures technicians meet Honeywell standards in productivity, quality, customer satisfaction, safety, and compliance. The Senior Service Supervisor provides hands‑on leadership, clear expectations, and consistent follow‑through to ensure the team delivers predictable, high-quality service outcomes every day.

You will report directly to our Sr Field Service Manager, and you'll work out of our Augusta, Maine location on a Remote work schedule.

In this role, you will impact customer satisfaction, operational efficiency, and the overall success of our field service operations by providing leadership, strategic direction, and hands-on support to the service team.

KEY RESPONSIBILITIES

Team Leadership & Accountability

* Set clear daily/weekly expectations for technician performance, productivity, response times, documentation quality, and customer communication.

* Ensure technicians complete required tasks and hold them accountable through consistent follow-up, coaching, structured 1:1s, and performance management.

* Use data (labor utilization, cycle times, backlog, chargeable hours, first-time-fix) to monitor execution and intervene early when performance gaps appear.

* Conduct ride-along and job audits to verify work quality and adherence to procedures.

* Identify service agreement expansion opportunities during technician job reviews, customer debriefs, and site visits.

* Ensure technicians are trained and held accountable to recognizing, documenting, and communicating leads related to:

* Contract upgrades, Additional systems coverage, Planned maintenance scope increases, Multi‑site or regional consolidation opportunities

* Partner with the Service Sales team to convert opportunities uncovered through service execution,

* Monitor contract execution performance and address any operational gaps that could impact renewal likelihood.

* Drive technician accountability for identifying SPOT opportunities during daily service work (repairs, replacements, upgrades, retrofits, code compliance work, optimization recommendations).

* Reinforce a culture where identifying improvement opportunities is a standard expectation of every site visit, escalating urgent opportunities

Operational Execution

* Manage scheduling, labor planning, and dispatching to ensure service commitments are met with strong resource efficiency.

* Lead daily or weekly operational stand-ups to review KPIs, safety topics, priorities, and roadblocks.

Customer Experience & Issue Resolution

* Drive technician ownership of each contract's service level agreements, customer relationships, communication, and problem resolution.

Technical Expertise & Support

* Provide assistance and/ or direct team for guidance on troubleshooting the Honeywell and third-party systems.

* Ensure all work complies with Honeywell safety rules, local codes, NFPA standards, and state requirements.

Financial & Business Accountability

* Support financial goals by ensuring productivity, chargeability, and labor utilization targets are met.

* Identify revenue opportunities (service agreements, upgrade recommendations, replacements) and coach technicians to do the same.

YOU MUST HAVE

* 5 or more years field experience in building systems service (HVAC controls, Fire, Security, BAS).

* 3-5 years supervisory, team lead, or senior technician experience.

* Strong ability to hold teams to clear standards and drive consistent execution.

* Proficient with Honeywell platforms (EBI, N4, Security Systems, XLS, etc.) or similar systems.

* Strong organizational, follow-up, and communication skills.

* Valid driver's license; ability to travel throughout NH.

WE VALUE

* Honeywell certifications.

* NICET II+ (for Fire roles), state licenses, or equivalent.

* Experience with ERP systems like SAP, Salesforce, Oracle etc

* Proficiency with using online tools like Power BI, MS Office 365 applications,

* Background in coaching, corrective action, or…