Financial Recovery & Support Specialist

Job Overview

This is a classification in the Accounting Support Job Family which provides accounting support services related to financial accounts, records, and taxes. This job family is distinguished by its role in processing financial information. This is advanced accounting support services requiring a proficient knowledge of bookkeeping principles and practices in collecting delinquent unemployment compensation taxes. Responsibilities require using independent judgment, initiative, and decision‑making on complex administrative matters.

• Complies with the requirements of State policies, including those concerning human resource components of security protocols of agency information security and confidentiality policies for state business purposes.
• Contact taxpayers for collection of overdue unemployment compensation taxes and development of payment plans.
• Analyze data for payment or recoupment actions.
• Determine issuance of tax warrants and liens.
• Estimate wages of non‑compliant employers to determine delinquent taxes and interest owed.
• Investigate complaints/alleged violations and determine appropriate course of action in accordance with established procedures.
• Recommend legal action for non‑compliant taxpayers.

• Knowledge of unemployment compensation and collection principles and practices.
• Knowledge of basic investigative principles, practices, and techniques.
• Ability to write clear and comprehensive reports.
• Ability to negotiate payment plans.
• Ability to identify customer problems and recommend practical solutions.
• Ability to remain calm in stressful situations.

• Training, education, or experience in office and administrative support work that demonstrates competency in applying a proficient knowledge of bookkeeping principles and practices to perform advanced work in collecting delinquent unemployment compensation taxes.
• Ability to use independent judgment, initiative, and decision‑making on complex administrative matters.

• Work‑Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and confidential employees receive three (3) personal leave days per calendar year.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan – The State of Maine contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement – Receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre‑tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program.
• Living Resources Program – Employee assistance program.
• Parental Leave – 42 consecutive days of fully paid parental leave, with additional unpaid leave available under the Family and Medical Leave Act.
• Voluntary Deferred Compensation – Save additional pre‑tax funds for retirement in a Maine Saves 457(b) account through payroll deductions.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

Reasonable accommodations are provided to qualified individuals with disabilities upon request.