Accounting Associate II - Multiple Vacancies

Unemployment Tax Associate

The Maine Department of Labor, Bureau of Unemployment Compensation, is seeking an Unemployment Tax Associate. Do you enjoy working in a dynamic, fast-paced environment? Do you have a great eye for detail and a passion for customer service?

We are looking for ambitious, analytical individuals with excellent communication skills and keen attention to detail to join our growing Customer Support team. In this position you will play a critical role in providing customer service support to employers, ensuring tax and wage reports are filed and payments are applied accurately and timely. We offer a flexible hybrid remote and in office work schedule after a probationary period.

Primary tasks include:

• Providing customer service to employers, resolving questions and issues concerning established Unemployment Tax policy, procedures, and e-services.
• Researching and resolving suspended tax reports and payments.
• Adjusting tax and wage reports when applicable.
• Reconciling out of balance tax and wage reports.
• Making liability determinations using established criteria and regulations

Knowledge/

Skills required:

• Integrity:
  Upholding ethical standards and confidentiality with sensitive financial information.
• Communication:
  Ability to assist employers over the phone, or in writing, with reporting and compliance requirements.
• Patience:
  Ability to assist potentially frustrated customers and providers with reporting, eligibility, and compliance requirements.
• Analytical
  
  Skills:
  
  Research, gather and analyze information to reach a conclusion.
• Detail Oriented:
  Ensure that work is accurate.
• Adaptability:
  Able to shift tasks as priorities change.
• Time Management:
  Able to manage cases at varying points.
• Organization skills:
  Able to track documents for follow up actions.

Minimum qualifications include training, education, or experience in office and administrative support work that demonstrates competency in applying a solid knowledge of bookkeeping principles and practices to perform complex work in assisting taxpayers on complex tax matters, and the ability to use independent judgment, initiative, and discretion to make determinations on varied matters. All positions in this classification assume the qualifications of:
Accounting Assistant and Accounting Associate I.

Benefits of working for the State of Maine include:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
• Retirement Plan – The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.86% for Confidential employees.

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note:

Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.