Policy and Compliance Manager

Social Services Manager I

Department of Health and Human Services (DHHS)

Opening Date:
June 24, 2026 | Closing Date:
July 8, 2026 | Position Number:  |

Location:

Augusta

This position allows for partial telework with management approval.

Core Responsibilities:

• Assist in drafting revisions and new rules for regulatory compliance and research rules from other states to inform rule making processes.
• Prepare Maine Administrative Procedures Act rule making forms and materials, facilitate listening sessions and public hearings for stakeholder input, and coordinate with the Office of the Maine Attorney General, Department of the Secretary of State, and other offices for rule review.
• Review and edit outgoing correspondence templates and forms for clarity, participate in the Enforcement Accountability Review Panel, manage communication with providers, and research relevant statutes and regulations as needed.
• Coordinate legislative activities for DLC, including monitoring bills, drafting and editing DLC legislative initiatives, drafting and editing Legislative Action Summaries, Legislative Appraisal Forms, and summarizing committee public hearings and work sessions.
• Request hearings related to appeals of agency enforcement actions, collect and submit evidence, prepare witnesses, serve as hearings examiner, and collaborate with legal counsel for hearings.
• Make referrals to the Office of Professional and Occupational Regulation and its licensing boards, and forward complaints to accrediting organizations and investigation summaries to the Office of Maine Care’s Program Integrity and the Attorney General's Healthcare Crimes Unit.
• Draft Standard Operating Procedures (SOPs) for program implementation and assist in creating and maintaining program manuals.
• Coordinate Independent Informal Dispute Resolution (IIDR) and Informal Dispute Resolution (IDR) processes following federal and state rules and regulations, and lead informal conference meetings among stakeholders.
• Supervise the Compliance Officer to ensure the completion of key tasks, including criminal conviction annotation in the Certified Nursing Assistant and Direct Care Worker Registry, rule development, coordination of IDRs, updates of Memorandums of Understanding, and filing hearing requests for involuntary discharges and free care denials.

Minimum Qualifications:

• An eight (8) year combination of education and/or professional experience in social services, including two (2) years of related program management experience.
• Experience demonstrating applied knowledge of the adjudicatory hearings process following the guidelines and provisions of the Maine Administrative Procedures Act.
• Knowledge of the practices and principles of public policy planning and formulation.
• Knowledge of the structure and operations of related state and federal governmental programs.
• Ability to analyze facts, issues, and testimony, reach logical conclusions, and make sound decisions.

Benefits of working for the State of Maine:

• Work‑Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime‑exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee‑only premiums ($12,845.82 - $15,112.76 annual value), depending on salary.
• Health Insurance Premium Credit – Participation decreases employee‑only premiums by 5%.
• Dental Insurance – The State pays 100% of employee‑only dental premiums ($395.72 annual value).
• Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
• Parental leave – Six weeks of fully paid parental leave. Additional unpaid leave may also be available under the Family and Medical Leave Act.

State employees are eligible for an extensive and highly competitive benefits package covering many aspects of wellness. State employees also receive additional wellness benefits from the Office of Employee Health and Wellness.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation, gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.