Employer Compliance & Collections Specialist

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Department of Labor - Bureau of Unemployment Compensation

Job Class Code:0752
Grade: 20 - Professional/Technical
Salary: $20.68 - $28.88 (Hourly)
Location:
Augusta

Opening Date
:
August 4, 2026

Closing Date:
August 18, 2026

Are you a detail-oriented professional with strong analytical skills and a commitment to public service? Can you make a decision - and defend it with confidence? Consider joining our team in a role that plays a vital part in supporting fair and lawful employment practices. As a Compliance Specialist, you will help ensure that employers meet their obligations under state unemployment insurance laws, contributing to the integrity and stability of the workforce.

The Maine Department of Labor's Bureau of Unemployment Compensation is seeking a motivated and conscientious individual to join the tax division to serve as a Compliance Specialist. In this key position, you will be responsible for evaluating business activities to determine liability for unemployment insurance coverage, managing business acquisitions, and investigating wage disputes. Your work will support the equitable administration of tax laws and help protect the rights of workers across the state.

Employees in this role report to the Augusta, Maine office. During the first six months, the schedule is Monday through Friday, 8:00 AM to 5:00 PM. After the probationary period, and depending on operational needs, you may be eligible for a change of hours and a hybrid in-office/remote schedule.

Tasks and responsibilities:

• Reviews employer records to determine the liability of the employing unit for coverage and determine the type of entity to be established.
• Reviews employer records to determine wages in disputed claims.
• Investigates and determines the status of employing units when changes in ownership occur in order to establish the effectivedataon which the employer ceases or resumes activity and to instruct the employer as to the reports and/or contributions due
• Field inbound calls to provide effective customer service to employers regarding their Unemployment Contributions account

Skills, knowledges and Abilities:

Any combination of education and/or work experience that demonstrates competency in:

• Customer Service – written and verbal communication, active listening, empathy, identifying needs, clarifying information.
• Problem Solving – ability to analyze a situation, review possible actions and identify the best solution.
• Policy Interpretation
  - Applying laws and guidelines to specific cases accurately.
• Critical Thinking
  - Analyzing data and applying laws to make fair and accurate determinations.

Minimum Qualifications:

Education, training, and/or experience in accounting, business administration, economics, or another related field demonstrating competency in analyzing financial and tax documents, providing customer service, interpreting rules and regulations, and developing and implementing practical solutions.

Contact information:

Questions about this position should be directed to Melissa Merrithew at Melissa.

J.Merrithew

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit
  – Rest is essential. Take time for yourself using
  13 paid holidays,12 days of sick leave, and3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage
  – The State of Maine pays 85%-95%of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance
  – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
• Retirement Plan
  – The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or…