Municipal Training & Support Specialist - Bureau of Motor Vehicles

Position: Municipal Training & Support Specialist

Department: Secretary of State
- Bureau of Motor Vehicles

Division: Vehicle Services

Location: Augusta, Maine

Schedule: Monday
- Friday

Job Class: 7318

Grade: 18

Salary: $19.88 - $27.67

Closing Date: October 13, 2026

At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer great benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.

We are looking for dedicated and collaborative individuals who thrive in a dynamic, growth-focused environment. If you are passionate about making a difference, driving success, and being part of a positive team culture, we want you on our team.

We are seeking motivated candidates for the position of Municipal Training & Support Specialist in Registration, Municipal, and Agent Services. As a Municipal Training & Support Specialist, you will work in training and monitoring the performance of municipal agents in the registration of motor vehicles. Work includes training town representatives to act as agents of the Secretary of State, conducting workshops and refresher training programs, writing procedure manuals, and conducting on site - reviews and taking appropriate corrective action.

Work is performed under limited supervision.

• Team
  
  Collaboration:
  
  Ability to work effectively within a team, contributing to shared goals and helping others succeed.
• Communication
  
  Skills:
  
  Clear and effective communication with colleagues, management, and stakeholders to ensure alignment and clarity.
• Adaptability: Willingness and ability to adapt to changing priorities, processes, and technologies.
• Problem-Solving: Strong critical thinking skills to identify issues and propose innovative solutions.
• Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities.
• Professionalism: Maintain a positive and respectful work environment through thoughtful, courteous interactions.

• Emotional Intelligence: Ability to understand and connect with others, showing empathy while maintaining professionalism and accountability.
• Conflict Resolution & Feedback: Skill in managing difficult situations and offering constructive feedback with tact and respect.
• Time Management: Strong organizational and multitasking abilities to balance various responsibilities effectively.
• Commitment to Excellence: Dedication to achieving high standards in service delivery and personal work performance.
• Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.

• Instruct, guide, and advise municipal officials on laws, rules, regulations, and procedures relating to motor vehicle registrations to ensure agent performance meets established standards.
• Conduct workshops and refresher training programs statewide to train agents and maintain proficiency in registration procedures.
• Perform on-site visits to verify correct procedures, provide guidance, and assist with complex or unusual registration problems.
• Respond to inquiries from municipal officials and the public regarding registration and excise tax procedures.
• Prepare and distribute memos, newsletters, and updated guidelines to inform agents of changes in laws, rules, regulations, and procedures.
• Speak at workshops, seminars, and conventions to provide information and enhance public service.
• Conduct on-site reviews to evaluate agent performance, take corrective action, and recommend decertification when necessary.
• Evaluate procedures, identify program challenges, and recommend new or revised processes to improve program efficiency and operations.
• Prepare forms and reports to keep administrators informed of program activities and effectiveness.

Comfort learning and adopting new technologies, experience streamlining or digitizing paper-based work, clear written communication, curiosity about emerging workplace tools, and the judgment to evaluate and verify their…