Non-Clinical Medical Case Manager - Augusta, Marine

Non-Clinical Medical Case Manager Maine Army National Guard-Medical Detachment

Work Location

194 Winthrop Street, Camp Keyes Building 7, Augusta, Maine 04333

The Maine Army National Guard-Medical Detachment requires a Non-Clinical Medical Case Manager to assist in performing medical readiness reviews of Soldier Treatment Records as part of the Maine Army National Guard Individual Medical Readiness (IMR) program.

• Full-Time, 40 hours per week
• Estimated pay: $46.00 per hour
• Benefits Offered:
  Health, Dental, and Vision
• Paid Time Off:
  Up to 80 hours per year, accruing from day of hire
• Sick Leave:
  Up to 56 hours per year, starting on day of hire
• Paid Federal Holidays:
  Eleven (11)
• Travel:
  Travel is authorized

• Associate Degree in Healthcare/Nursing
• Knowledge in medical terminology, clinical documentation, healthcare workflows, privacy and compliance standards (HIPAA, PHI handling), and basic anatomy and physiology
• Knowledge of Army Medical Regulations
• Minimum of 1–3 years of experience in medical administration, case management support, medical readiness operations, or healthcare documentation
• Prior experience with military medical readiness programs (IMR, PHA, SRP) strongly preferred
• Experience working with Service Members, veterans, or federal healthcare systems is advantageous
• Ability to handle sensitive communication and information

• The Non-Clinical Medical Case Manager will review privacy rights with each Service Member (SM) and explain how their information can be shared. The SM must sign DD Form 2870, Release of Information (ROI), during initial contact to facilitate retrieval of medical records from civilian sources.
• For documentation obtained from the VA electronic system, the VA-specific Release of Information form must be completed instead of DD Form 2870 to access Veterans Administration (VA) medical records.
• Access to MHS GENESIS to retrieve active-duty medical notes for medical case management purposes. Access coordinated through the Contracting Officers Representative (COR).
• Conduct a thorough review of all electronic DoD systems (MEDPROS, eCASE, medical readiness portals, behavioral health portals) prior to Medical Readiness Events (MRE) to identify non-deployable Soldiers early.
• Review all open cases every 21 calendar days to ensure proper tracking, management, and communication with Service Members with open cases.
• Interviews with Soldiers via telephone or in person; record communications in the eCase module. Complete within 3 business days following interaction. Documentation and charting labeled as MEDPROS Posted after upload to the DoD systems.
• Record, track, and document Service Member interviews in MEDCHART. Complete all documentation within 15 calendar days of interaction; follow-up input into MODS from PHA and SRP events within 30 calendar days.
• Adhere to regulations and policies applicable to IMR and deployment, including AR 40-501, Army Directive 2018-22, DODI 1332.45, HQDA EXORD 054-17, and CENTCOM MOD 16
• HIPAA standards compliance and annual HIPAA certification course. Certificates for each team member submitted within 15 calendar days of contract award and annually thereafter
• Attend and provide required services at all Medical Readiness Events (MRE) and Soldier Readiness Processing (SRP) events
• Scan and index all medical documents as MEDPROS Posted; return to MEDCOM medical records custodian as outlined
• Generate and provide new system-generated reports as new DoD systems or software with reporting capabilities become available
• Monitor and track the medical status of all assigned Soldiers
• Coordinate and schedule profile examinations, evaluations, and audiology exams at the designated periodic health examination facility
• Coordinate Soldier treatment plans with appropriate medical facilities
• Review automatically generated referral lists from MEDCHART DoD systems daily after each MRE
• Address referrals by scheduling follow-up appointments with Army medical providers to discuss referrals and determine further actions
• Communicate with Soldiers to gather information for case management files and ensure referrals are followed up on
• Oversee…