Medical Support Assistant

Overview

This Medical Support Assistant position is located in the Health Administration Department at VA Maine Healthcare System located in Augusta - Maine. This position is full time 40 hours per week.

To qualify for this position - applicants must meet all requirements by the closing date of this announcement.

Basic Requirements

• United States Citizenship:
  Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• Experience:
  
  Applicant must have six months experience of clerical - office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position
• OR
  - Education:
  
  One year above high school
• OR - Experience/Education Combination:
  Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
• English Language Proficiency:
  Must be proficient in spoken and written English in accordance with VA Handbook 5005 - Part II - Chapter 3 - Section A - paragraph 3.j
• Grade Determinations:
  Medical Support Assistant - GS-3 Experience or
  
  Education:
  
  None beyond the basic requirements
• Demonstrated Knowledge - Skills - and Abilities:
  Candidates must demonstrate all of the KSAs below:
  Ability to meet - communicate - and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments
• Ability to utilize computer systems to enter administrative data in patient systems
• Ability to learn and utilize basic medical terminology to record patient messages and physician requests pertaining to follow-up medical care
• Medical Support Assistant - GS-4
  
  Experience:
  
  One year of experience in clerical - office - customer service - or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position
• OR
  - Education:
  
  Two years of education above high school
• AND
• Demonstrated Knowledge - Skills - and Abilities:
  Candidates must demonstrate all of the KSAs below:
  Ability to meet - communicate - and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients
• Ability to use - and navigate between - various types of office automation equipment and software (i.e computer systems - web based scheduling programs - insurance collection system - scanning software - multiple line phone systems - electronic faxing programs) to support patient care
• Knowledge of basic medical terminology to assist in the provision of care to patients
• Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics
• Medical Support Assistant - GS-5
  
  Experience:
  
  One year of experience equivalent to the GS-4 grade level
• OR
  - Education:
  
  Four years of education above high school
• AND
• Demonstrated Knowledge - Skills - and Abilities:
  Candidates must demonstrate all of the KSAs below:
  Ability to operate computerized programs and [systems] in order to enter - modify - and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records - scheduling systems - and/or reports
• Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients
• Ability to schedule medical appointments in a clinical setting
• Ability to work independently in the accomplishment of a wide variety of duties performing patient support work
• Ability to communicate effectively and professionally in person - electronically - and/or by telephone - with internal and external customers
• Skill in customer service with the ability to identify customer concerns - and refer to the appropriate staff - as necessary - to ensure a satisfactory resolution
• Reference: For more information on this qualification standard - please visit https://(Use the "Apply for this Job" box below). Standards/
• The actual grade at which an applicant may be selected for this vacancy is in the range of GS-3 to GS-5. The full…