Care Navigation Specialist

Description

Make a difference while building a career with purpose. We welcome candidates who are new to healthcare, looking to pivot from a demanding role, or seeking a meaningful career change into a growing field focused on helping others. The Care Navigation Specialist position is designed for compassionate, relationship-focused professionals who have a passion for serving their community and guiding individuals through healthcare and senior living options.

In this role, you'll help seniors and their families navigate available services, answer important questions, and provide support during times when trusted guidance matters most. This is more than a job; it's an opportunity to become an advocate for those in need while growing a fulfilling career in healthcare and community services.

As a Care Navigation Specialist, you will be the first point of contact for families seeking guidance and support. Through phone conversations, email communication, and community outreach, you will help connect individuals with appropriate care options while providing empathy, education, and reassurance during critical life transitions.

If you thrive on building relationships, supporting those in need, and making a lasting difference in your community, we encourage you to join our team.

Woodlands Senior Living is Maine's first senior living organization to earn The Joint Commission Accreditation, demonstrating our commitment to excellence, quality, and safety. As a Maine-based, family-owned organization, we are dedicated to enriching the lives of seniors through exceptional assisted living and memory care services.

Our team members are mission-driven professionals who work collaboratively to create meaningful experiences for residents and families while supporting one another's professional development and success.

As a Care Navigation Specialist, you will:

• Serve as a compassionate resource for prospective residents and family members seeking senior living and healthcare guidance.
• Respond to inquiries via phone, email, and other communication channels with professionalism, empathy, and urgency.
• Guide families through the pre-admission process by explaining available care options and next steps.
• Coordinate and schedule community tours with Administrators and Executive Directors.
• Assist families with applications, required documentation, and Maine Care-related processes.
• Manage and track leads through our customer relationship management and lead management systems.
• Build and maintain strong relationships with referral partners, healthcare providers, and community organizations.
• Receive and coordinate incoming referrals from external healthcare and community sources.
• Represent Woodlands Senior Living at healthcare events, trade shows, community outreach activities, and senior-focused programs.
• Develop expertise in long-term care services, resources, and support programs available throughout Maine.
• Deliver an outstanding customer experience while helping families make informed care decisions.

At Woodlands Senior Living, we believe in investing in our team members and supporting their success both personally and professionally.

• Competitive compensation
• Generous vacation and holiday pay
• Tuition assistance and professional development opportunities
• Medical, dental, vision, and supplemental insurance benefits
• 401(k) retirement savings plan
• Supportive leadership and team environment
• Opportunities for advancement within a growing healthcare organization
• Meaningful work that positively impacts the lives of seniors and their families every day

• Has a genuine passion for helping seniors, families, and…