Hotel Front Desk Clerk

Property:
Oxford Casino
· Hotel & Sports book

Oxford Casino Hotel, located in Oxford, Maine, is part of Churchill Downs Inc. and opened in 2012. The casino features 23 table games and over 900 slot machines. It has two restaurants—Ox Pub and Oxford Express—and a 107‑room hotel, including six suites.
The core values of the casino—safety, cleanliness, compliance, and friendliness—reflect the commitment to creating a positive experience for team members and guests. We aim to continue learning, growing, and improving, and hope you will join us.

The Hotel Front Desk Agent will contribute to the success of Oxford Casino Hotel by providing customer service to all guests and team members. They will maintain a positive demeanor for all guests and team members. The agent will be knowledgeable of procedures and efficiently use Visual One to assist guests with hotel needs. Excellent customer service skills are required.

Adheres to all Standard Operating Procedures, (SOPs).

Checks guests in and out of the hotel efficiently while providing excellent customer service.

Processes transactions associated with guests' stay.

Performs Audit Nightly for hotel.

Reconciles all guest folios, identifies and fixes errors.

Sells items from retail gift shop.

Maximizes sales revenues through upselling and marketing promotions.

Displays strong commercial/business awareness and sales capabilities.

Communicates with housekeeping and other casino departments to meet guest needs.

Completes assigned checklists and projects.

Demonstrates understanding of hotel operations.

Provides the highest quality of service and hospitality.

Uses Visual One proficiently.

Reports to Hotel Front Desk Manager and Supervisor.

Ensures all items are correct in the reservation process and while checking guests in and out.

Must perform under stressful, demanding situations.

Maintains a positive and calm demeanor when repeating redundant tasks, answering phone calls, creating reservations, and answering questions.

Works with communication devices such as telephones, radio, bulletin boards, log book, and email.

Maintains a professional relationship between guests and front desk team members.

Promotes Oxford Casino Hotel at every opportunity.

Maintains confidentiality and security of relevant information.

Answers guests' questions concerning the casino/hotel and local surrounding areas.

• High School Diploma or equivalent.
• Minimum of one (1) year prior experience in a guest service capacity.
• Must have the ability to multi‑task.
• Ability to remain calm and find solutions to challenges.
• Must have basic math and spelling skills to accurately handle cash and process sales transactions.
• Demonstrates ability to communicate effectively, written, verbal, and with body language.
• Prior hotel computer point‑of‑sale experience preferred.
• This position requires hotel front desk experience, education, and job knowledge to meet current business needs.

Must stand for long periods, remain positive and calm to ensure 100% guest satisfaction, especially during high‑volume times. Must assist guests with moving luggage, accessing wheelchairs which includes lifting up to 40 lb, and frequently lift and carry office supplies up to 25 lb.

Disclaimer
The preceding job description indicates the general nature and level of work performed by employees within this classification. It is not comprehensive of all duties, responsibilities, and qualifications required of employees assigned to this job.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.