Front Desk Agent

Part‑Time Front Desk Agent – Portland Downtown Waterfront

Pay starting at: $18.00/hour

The Front Desk Agent is responsible for assisting guests with check‑in and check‑out, answering and processing all phone calls, and handling special requests for services or information in accordance with standard policies and procedures.

• Front Desk Supervisor
• Front Desk Manager
• Front Office Manager
• Operations Manager
• Assistant General Manager
• General Manager
• Area Vice President of Operations

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Maintain complete knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count, expected arrivals/departures, and scheduled group activities.
• Obtain assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
• Answer department telephone within 3 rings using correct greeting and telephone etiquette.
• Process all guest check‑ins and verify registration card information with the guest.
• Obtain backup information for guest credit/payment method and input into system; collect cash when designated.
• Direct bell person to escort guest and transport luggage to the room.
• Handle overbooked or walk‑in guests.
• Accept and record wake‑up call requests.
• Monitor, send, and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to the in‑house guest ledger report; report discrepancies to Manager.
• Process all check‑outs, adjustment vouchers, paid‑outs, correction vouchers, and miscellaneous charges.

• High School Graduate or General Education Degree (GED).
• One year of previous experience in a similar position in a hotel.
• Basic computer skills required.

Crestrine Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

From basic benefits to added advantages, Crestline Hotels & Resorts does what it takes to take care of our Associates—both in and outside of work. Benefits include: 401(k) Savings Plan with Company Match, Volunteer Opportunities, Travel Discounts, and more! Benefits may vary depending on location.