Hotel Front Desk Associate - PT

The award-winning Maine Evergreen Hotel, an Ascend Collection Hotel, an upscale boutique hotel in Augusta, ME, is looking for a Hotel Front Desk Associate for 16-24 hours per week.

** This is primarily a 3PM - 11PM Shift position and requires weekend availability.
** Front Desk Associate responsibilities could include, but are not limited to: checking-in guests, making reservations, answering guest inquiries, conducting daily shift procedures, and more. This position is for someone with an outgoing, enthusiastic personality, strong attention to detail, and someone who can work independently without supervision. Position is offered at a competitive wage and is open only to applicants with a clean background check.

ESSENTIAL JOB FUNCTIONS:

• Welcome and acknowledge every guest with a smile, eye contact, and a friendly greeting.
• Check-in arriving guests, maintaining positive attitude throughout the night.
• Manage and resolve all guest complaints in a professional and courteous manner, maintaining positive attitude, allowing guests to speak uninterrupted and then providing solutions to their issues or concerns.
• Be knowledgeable about the property and its amenities.
• Answer telephone calls with a friendly attitude, listening carefully to caller’s request, and providing correct, confident answers.
• Access and/or analyze computerized financial information to close each day’s transactions.
• Maintain confidentiality of proprietary and guest information.

ESSENTIAL

SKILLS REQUIRED:


Must possess excellent organizational and communication skills.

• Requires constant contact with guests and colleagues.
• Must have excellent interpersonal skills with the ability to interact with all sorts of individuals and personalities.
• Must have a sharp, problem-solving mentality; must approach all encounters, regardless of the situation in an attentive, friendly, courteous and service-oriented manner.
• Must possess excellent communication skills on the phone and in-person, particularly related to customer service and sales.
• Must be able to efficiently operate basic hotel software, computers, and other essential devices.

MINIMUM REQUIREMENTS:

Must be authorized to work in the USA.

• Must be at least 18 years of age.
• Must be able to pass a background check.
• Previous hotel or customer service experience is preferred, but not required.
• Ability to read, write, and understand English.

Job Types: Full-time, Part-time

Pay:
From $17.75 per hour

Benefits:

• Employee discount
• Paid time off

Application Question(s):

• Are you available to work 2nd Shift (3PM-11PM), Fridays and Saturdays?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Ability to Relocate:

• Augusta, ME 04330:
  Relocate before starting work (Required)

Work Location:

In person